Company Description
Everllence, formerly known as MAN Energy Solutions, is a leading provider of propulsion, decarbonization and efficiency solutions for shipping, the energy economy and industry. True to our motto – Moving big things to zero – we help key industries in the global economy to reduce hard-to-abate emissions. Our technologies have a measurable impact on the success of the global energy transition. Headquartered in Germany, Everllence employs around 15,000 people across more than 140 sites worldwide.
Role Description
The Head – PrimeServ STG is responsible for leading and growing the aftersales service business for Steam Turbine Generator (STG) equipment, covering both the company's own products and third-party OEM equipment under the Omnicare portfolio. Based in Bengaluru, this leadership role is accountable for driving service strategy, operational excellence, business growth, and customer satisfaction across local and global markets.
The position oversees the complete service lifecycle, including business development, service sales, bid management, order management, field service execution, maintenance and repair operations, and aftersales support. The role is responsible for ensuring high-quality service delivery, profitable business operations, and the development of long-term customer partnerships while supporting the organization's decarbonization, sustainability, and efficiency objectives.
Key Responsibilities
- Develop and execute the PrimeServ STG business strategy to achieve revenue, profitability, and market share objectives.
- Identify and capitalize on new service opportunities, including maintenance, repairs, retrofits, upgrades, modernization projects, and long-term service agreements for both company products and third-party OEM equipment.
- Establish annual business plans, sales targets, and key performance indicators (KPIs), ensuring alignment with organizational objectives.
- Lead the preparation, review, and submission of service bids, proposals, and tenders, ensuring technical accuracy, commercial competitiveness, and profitability.
- Drive commercial negotiations with key customers and stakeholders, securing high-value contracts and long-term service agreements.
- Develop strategic service offerings that enhance customer value and strengthen market positioning.
- Oversee planning and execution of field service activities, maintenance, repairs, overhauls, inspections, and outage support activities.
- Ensure effective coordination of service delivery, project execution, order management, and resource allocation to meet customer expectations and operational targets.
- Ensure high levels of customer satisfaction through responsive support, tailored service solutions, and proactive engagement.
- Lead, mentor, and develop cross-functional teams comprising sales professionals, field service engineers, bid management, order management, and aftersales support personnel.
- Collaborate with regional and global teams to align service offerings, operational standards, and strategic initiatives with corporate objectives.
Qualification & Experience
- 10–15 years of relevant experience in the power generation, steam turbine, or heavy rotating equipment industry.
- Extensive experience in aftermarket services, field service operations, or industrial service business.
- Proven track record in leading large technical and commercial teams.
- Strong knowledge of Steam Turbine Generator equipment and industrial service environments.
- Experience managing global service operations and multi-customer service portfolios is preferred
Educational Qualifications
- Bachelor's degree in Engineering (Mechanical/Industrial) or related
- MBA Degree in Marketing/Sales might be an added advantage.
