Head of Operations

34579 - Head of Operations - Gurgaon

Industry: Interior Design / Interior Fit-Out / Workplace Solutions

Experience: 10+ Years

Location: Gurgaon

Employment Type: Full-Time

About the Role

We are looking for an experienced and results-driven Head of Operations to lead

and manage end-to-end operations for our interior and fit-out business. The ideal

candidate should have 10+ years of relevant experience in the interior industry and

strong exposure to working with Integrated Project/Property/Corporate clients (IPC)

and large organizations.

Key Responsibilities

• Lead and manage end-to-end operations across multiple interior projects.
• Drive project execution, operational efficiency, quality, timelines, and profitability.
• Manage project teams, contractors, vendors, consultants, and other stakeholders.
• Ensure projects are delivered within agreed time, cost, quality, and safety parameters.
• Establish and monitor operational processes, SOPs, and performance standards.
• Manage resource planning and allocation across projects.
• Coordinate with clients and senior stakeholders to ensure smooth project execution.
• Monitor project progress, identify risks, and implement corrective actions.
• Oversee procurement, vendor management, manpower planning, and site operations.
• Track project budgets, margins, productivity, and operational KPIs.
• Resolve escalations and operational challenges effectively.
• Build and maintain strong relationships with key clients and business partners.
• Ensure compliance with company policies, statutory requirements, and safety standards.
• Provide regular MIS and operational reports to senior management.

Candidate Profile

• 10+ years of experience in the interior design, interior fit-out, workplace, or related industry.
• Strong experience in operations leadership and project execution.
• Prior experience working with IPC / integrated facility management/real-estate/corporate clients are highly preferred.
• Experience with organizations such as Cushman & Wakefield, JLL, CBRE, Knight

Frank, Wakefit, or similar companies will be an advantage.

• Strong understanding of commercial interiors, fit-outs, project management, and site

operations.

• Proven experience managing large teams and multiple projects simultaneously.
• Strong commercial, negotiation, vendor-management, and client-management skills.
• Excellent leadership, communication, decision-making, and problem-solving abilities.
• Ability to work in a fast-paced environment and manage multiple priorities.

Key Competencies

• Operations & Project Management
• Commercial & Cost Management
• Client Relationship Management
• Vendor & Contractor Management
• Team Leadership
• Resource Planning
• Quality & Process Management
• Risk & Escalation Management
• Business & Operational Strategy