Experience: 9.00 + years
Salary: Confidential (based on experience)
Shift: (GMT+05:30) Asia/Kolkata (IST)
Opportunity Type: Office ()
Placement Type: Full time Permanent Position
(*Note: This is a requirement for one of Uplers client - MoneyHop)
What do you need for this opportunity
Must have skills required:
Operations, Statutory Compliance, Payments, Cross border payments, Money Abroad, Forex payments
MoneyHop is Looking for:
Job Description -Head Of Operations
Cross Border Payments (Forex, Remittance & Cards)
Location -Bengaluru, India(onsite 5days working)
Salary - Open
Experience-9+ Years
Reports ToCOO
Notice -Immediate-30days
Education Must - Masters In any Stream
Type
Full-Time, On-Site
About MoneyHOP
MoneyHOP is an RBI-licensed cross-border payments platform simplifying international money movement
for students, families, and businesses. We operate at the intersection of forex infrastructure, regulatory
complexity, and high-speed transaction processing — serving education remittance, travel products
corridors across 30+ countries.
Having obtained the in-principal AD-II lice, MoneyHOP is entering its next phase of growth — and this role
is central to that journey.
www.moneyhop.co
How We Work
- Operators First — We value execution over theory. If you're someone who builds, ships, and
iterates, you'll fit right in.
- Ownership Mindset — End-to-end accountability.
- Speed with Compliance — We move fast, but never cut corners on regulatory obligations.
- Tech first from Scratch — Detail oriented with a tech-first mindset.
- High Intensity, High Trust — Small team, outsized impact. We expect a lot and give a lot in
return.
The Role
We're looking for a Head of Operations to own and scale operations across forex, remittance, and prepaid
cards. This is not a maintenance role — it's a build role. You'll be responsible for product-scale
operations, team growth, compliance infrastructure, and geographic expansion.
You'll work closely with the COO, product, engineering, and compliance teams to ensure operational
excellence as we scale transaction volumes and enter new markets.
Key Responsibilities
Operations & Process
- Own end-to-end remittance, forex, and card operations — from transaction initiation through
settlement and reconciliation
- Design and enforce SOPs, workflows, and escalation matrices for all operational processes
- Ensure SLA adherence across turnaround time, accuracy, and compliance benchmarks
- Drive automation in partnership with product and engineering to reduce manual intervention and
improve throughput
Compliance & Regulatory
- Ensure full compliance with RBI, FEMA, and LRS regulations across all operational touchpoints
- Work with the compliance team to manage regulatory reporting, audits, and filings (including
CIMS, FLM-8, and AP Connect submissions)
- Stay ahead of regulatory changes and proactively adapt operational processes
Metrics & Reporting
- Define and track key operational metrics — TAT, cost per transaction, error rates, settlement
efficiency, and partner performance
- Build and maintain a daily/weekly MIS and reporting framework for leadership visibility
- Identify bottlenecks, drive root cause analysis, and implement corrective actions
Team & Scale
- Hire, train, and scale the operations team as transaction volumes grow
- Work cross-functionally with product, engineering, customer experience, and finance teams
- Expand banking and payment partner relationships and support geographic expansion into new
remittance corridors
What You Must Bring
- 10+ years of experience in forex, remittance, or fintech operations, with at least 3 years in a
leadership role
- Deep working knowledge of RBI regulations in some capacity.
- Proven experience building and scaling operations teams in a high-growth, high-volume
transaction environment
- Strong process orientation — you think in systems, SOPs, and scalable frameworks
- Comfort with ambiguity and the pace of a startup environment
Good to Have
- Experience with prepaid forex cards or multi-currency card products
- Exposure to automation tools, workflow platforms, or BPM systems
- Experience working with banking partners, correspondent banks, or payment aggregators
- Familiarity with FEMA, LRS, AD-II licensing requirements, and cross-border payment mechanics
Why MoneyHOP
You'll be joining at a pivotal moment. MoneyHOP has an in-principal RBI AD-II licence, a proven product,
a growing customer base, and a strategic investor coming in. This is the rare opportunity to build a
regulated fintech's operations function from the ground up — with the backing to actually scale it.
If you're tired of maintaining someone else's systems and want to build your own, we'd love to hear from
you.
How to apply for this opportunity
- Step 1: Click On Apply! And Register or Login on our portal.
- Step 2: Complete the Screening Form & Upload updated Resume
- Step 3: Increase your chances to get shortlisted & meet the client for the Interview!
About Uplers:
Our goal is to make hiring reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant contractual onsite opportunities and progress in their career. We will support any grievances or challenges you may face during the engagement.
(Note: There are many more opportunities apart from this on the portal. Depending on the assessments you clear, you can apply for them as well).
So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!
