Head of Operations, Transformation & PMO

We are looking for a Head of Operations – Transformation & PMOfor a Global IT organization based out of chennai. 15-20 years experience.

A strategic and execution-focused leader to partner with the Global Delivery Head in driving operational excellence, cost and revenue transformation, OPEX governance, workforce optimisation, performance analytics, and strategic initiatives.

The role requires a highly analytical and assertive professional who can work across multiple stakeholders, turn data into insights, and drive critical initiatives from strategy through execution.

Key Responsibilities

Cost Transformation

Drive cost optimisation initiatives across workforce pyramid, offshoring, subcontracting, bench management, utilisation improvement, and account rationalisation to deliver measurable savings and efficiency.

Process & Delivery Transformation

Drive transformation of delivery processes, operating models, and governance frameworks to improve service delivery, operational efficiency, and talent supply chain effectiveness.

PMO & Strategic Initiatives

Lead governance and execution of critical business and firmwide strategic initiatives, ensuring strong tracking, stakeholder alignment, accountability, and timely closure.

Revenue Transformation

Identify and drive opportunities across pricing, change request management, revenue leakage control, billing optimisation, market segments, and account profitability.

OPEX Management

Manage the OPEX for the Global Delivery Head's organisation, including budgeting, forecasting, variance analysis, cost tracking, and identification of optimisation opportunities.

MIS & Performance Analytics

Own executive MIS and performance reporting, consolidating operational and financial data into actionable insights, trends, risks, and recommendations for leadership.

Workforce Management

Drive workforce analytics covering capacity, demand, utilisation, bench, productivity, workforce costs, and deployment to support effective planning and optimisation.

Centers of Excellence

Establish and scale strategic COEs such as Delivery Excellence, Program Management, and Analytics to drive standardisation, operational excellence, and transformation.

Strategic Planning & Financial Modelling

Support strategic planning and build financial models, business cases, and scenario analysis to enable informed business and investment decisions.

Disaster Management & Business Continuity

Establish robust governance, escalation mechanisms, and processes to manage critical delivery disruptions and business continuity risks.

Market Research & Growth Strategy

Conduct market research, competitor analysis, market sizing, and opportunity assessment to support growth, new market, and go-to-market strategies.

Executive Reporting & Leadership Support

Develop high-quality executive presentations, dashboards, and business reviews, providing the Global Delivery Head with a clear view of operational, financial, and transformation performance.

Qualifications

• MBA, Master's degree, or equivalent postgraduate qualification is preferred.
• Certifications in Program Management, Transformation, Finance, Analytics, or Strategy will be an added advantage.

Relevant Experience

• 15–20 years of experience in Management Consulting, Business Transformation, Strategy, Operations, PMO, or Delivery Operations.
• Prior experience with a management consulting firm is strongly preferred, particularly EY, Deloitte, PwC, KPMG, Accenture, or similar organisations.
• Proven experience in cost transformation, OPEX management, financial modelling, strategic planning, revenue optimisation, or business performance management.
• Strong experience in managing complex, cross-functional and multi-stakeholder transformation initiatives.
• Experience in setting up or scaling Centers of Excellence, PMOs, Delivery Excellence, or Analytics functions will be preferred.
• Experience in Technology, IT Services, TMT, Global Delivery, or Professional Services environments will be an advantage.
• Demonstrated ability to work closely with senior leadership and CXO-level stakeholders.

Key Skills & Competencies

• Strong financial modelling, analytical, and data-driven decision-making skills.
• Excellent stakeholder management, influencing, and executive communication skills.
• Strong program, transformation, and change management capability.
• Ability to convert complex operational and financial data into actionable business insights.
• Highly assertive and execution-focused, with the ability to push multiple stakeholders and drive accountability.
• Structured and strategic thinker with strong commercial and business acumen.
• Comfortable managing ambiguity, multiple priorities, and high-impact initiatives in a fast-paced environment.
• Strong executive presentation and storytelling skills.

Ideal Candidate

A consulting or transformation professional with 15–20 years of experience who can act as the strategic and execution partner to the Global Delivery Head—bringing together cost, revenue, OPEX, workforce, analytics, and transformation initiatives to drive measurable business outcomes.