Head of Operations

Position: Head Operations - North

Location: Gurgaon, Haryana

Company: SGS India

Industry: Testing, Inspection & Certification (TIC)

Experience Required:

15-20 years of progressive experience within the TIC industry, with significant exposure to operational leadership, team management, business performance, and customer excellence.

Qualification:

• B.E./B.Tech in Mechanical Engineering or Electrical Engineering
• Additional management qualifications will be an advantage

Key Responsibilities:

• Lead and oversee operational performance across the North Region
• Drive business growth, profitability, and operational efficiency
• Ensure compliance with SGS quality, safety, and regulatory standards
• Manage large multidisciplinary teams and foster a high-performance culture
• Strengthen customer relationships and enhance service delivery
• Develop and execute regional operational strategies aligned with business objectives
• Monitor KPIs, productivity metrics, and continuous improvement initiatives.