Head of Operations - SCM, Warehouse & Logistics - D2C eCommerce

ABOUT THE WELLNESS SHOP

The Wellness Shop is a Bangalore-based clean beauty, personal care and wellness brand committed to honest formulations, transparent ingredients and sustainable practices. Our product range spans skincare, haircare, body care and nutraceuticals — all formulated without harmful chemicals. We are a digitally-native, D2C-first brand with a rapidly growing customer base across India, and we're at an exciting inflection point of scale.

THE OPPORTUNITY

This is a critical leadership hire. As Head of Operations, you will own the entire supply chain, warehousing, logistics and fulfillment ecosystem for The Wellness Shop. You'll build systems that scale, lead teams that execute, and make the kind of decisions that determine whether a customer gets their order on time — every single time. You will report directly to the Founders and be part of the core leadership team shaping the company's next phase of growth.

KEY METRICS YOU'LL OWN

OTIF

On-time in-full delivery

RTO%

Return-to-origin rate

Fill Rate

Order fulfilment accuracy

COGS

Supply chain cost control

WHAT YOU'LL BE RESPONSIBLE FOR

SUPPLY CHAIN MANAGEMENT

• End-to-end SCM — from raw material sourcing to finished goods dispatch
• Vendor development, negotiations & SLA management
• Demand planning, forecasting & replenishment strategy
• Supply chain cost optimisation and margin improvement
• Managing suppliers for BPC, HPC & nutraceutical categories

WAREHOUSING & INVENTORY

• Warehouse design, SOP creation & daily ops management
• Inventory planning, stock accuracy & shrinkage control
• Inbound QC, putaway, picking, packing & dispatch
• Returns processing and reverse logistics management
• Multi-location / 3PL network management as we scale

LOGISTICS & LAST-MILE

• Courier/LSP partnerships — Delhivery, Shiprocket, Bluedart, Xpressbees etc.
• Last-mile delivery performance, NDR management & TAT adherence
• RTO reduction through intelligent logistics routing
• Shipping cost benchmarking and zone-wise optimisation
• COD reconciliation and remittance tracking

TECHNOLOGY & ANALYTICS

• Own the WMS, OMS and logistics tech stack
• Build real-time ops dashboards and KPI visibility systems
• Drive automation across fulfilment, inventory and reporting
• Integrate ops stack with Shopify, marketplaces & ERP
• Use data to identify and fix operational leakages

TEAM & LEADERSHIP

You will build and lead the operations function from the ground up — defining org structure, hiring, mentoring and creating a culture of accountability and ownership. You'll work cross-functionally with product, marketing, finance and the founders to align operational capabilities with business growth plans.

WHO WE'RE LOOKING FOR

NON-NEGOTIABLE EXPERIENCE

• 10+ years in operations, SCM or supply chain roles
• At least 3–4 years in a leadership / head-of function role
• Mandatory domain: BPC, HPC, personal care, nutraceuticals, FMCG wellness or adjacent categories
• Hands-on D2C / eCommerce fulfilment experience
• Has scaled operations in a high-growth, fast-paced environment
• Strong preference for candidates based in Bangalore or willing to relocate

WHAT MAKES YOU STAND OUT

• Execution-first mindset — you close loops, not open them
• Strong problem-solver who thrives in ambiguity
• Natural team builder with a coaching instinct
• Comfortable reading data and building processes around insights
• Understands the nuances of clean beauty / wellness product handling, shelf life and compliance
• Has built or significantly improved an ops tech stack

TECH & TOOLS PROFICIENCY

WMS

OMS & ERP systems

Shopify & marketplace integrations

Logistics aggregators

Demand planning tools

Google Sheets / Excel (advanced)

BI dashboards

QC & compliance documentation

YOU'LL LOVE THIS ROLE IF YOU

Believe operations is a strategic function, not just a support role. Get restless when SLAs slip. Know that a brand is only as good as the experience it delivers at the customer's door. Want to build something meaningful in the clean beauty space — a category you genuinely believe in. And most importantly, you want ownership — of outcomes, of the team, and of the journey.

The Wellness Shop is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment. We are a fast-growing startup — this role comes with the ambiguity, autonomy and upside that entails.