Role Title Head - Operations
Primary Location - Vidyavihar
Reports To - Director
Direct Reports - 4
Experience - 20+ years
#Insurance Experience Mandatory#
Key Accountabilities:
Operational Leadership:
- Oversee daily operations, including underwriting, policy issuance, customer service, and claims management.
- Develop and implement operational strategies to enhance efficiency, scalability, and customer experience.
- Establish and monitor key performance indicators (KPIs) to ensure operational excellence.
New Product Development and Launch:
- Collaborate with product development, actuarial, and marketing teams to design and implement innovative insurance products.
- Ensure seamless integration of new products into existing operational workflows.
- Develop go-to-market strategies and operational plans for successful product launches.
- Stay updated on market trends and customer needs to identify opportunities for product diversification.
Underwriting Excellence:
- Lead underwriting operations to ensure risk assessment aligns with company policies and profitability goals.
- Develop and implement underwriting guidelines, policies, and workflows.
- Monitor underwriting quality and ensure compliance with regulatory standards.
- Leverage data analytics to refine underwriting practices and improve risk assessment models.
Process Improvement and Technology Adoption:
- Drive process optimization initiatives across underwriting, policy administration, and claims to reduce costs and improve turnaround times.
- Lead automation and digital transformation projects to enhance operational efficiency and accuracy.
- Partner with IT teams to ensure operational systems meet business needs and regulatory requirements.
Team Leadership and Development:
- Build and lead a high-performing operations team, ensuring continuous learning and development.
- Foster a culture of innovation, collaboration, and customer-centricity.
- Establish succession planning and talent management strategies.
Regulatory Compliance and Risk Management:
- Ensure compliance with all regulatory requirements related to underwriting and operational processes.
- Identify operational risks and implement mitigation strategies.
- Serve as a key point of contact for audits and regulatory inquiries.
Customer - Liaising with Branches, Insurer and Assistance Company.
Communication - Email and phone communication
Technical Capability - MS office, Basic email and Internet
Experience:
- 20+ years of experience in insurance operations, underwriting, or product management, with a minimum of 5 years in a leadership role.
- Proven experience in developing and launching new insurance products.
- Deep understanding of underwriting principles and regulatory frameworks.
Skills:
- Strong leadership and people management abilities.
- Expertise in operational process design and improvement.
- Analytical mindset with proficiency in data-driven decision-making.
- Excellent communication and stakeholder management skills.
- Proficiency in insurance software and digital tools.
Qualification:
- Bachelor's degree in Business Administration, Insurance, Actuarial Science, or a related field (MBA preferred).
Competencies:
Results Orientation
- Strategic and innovative thinking
- Results-driven and customer-focused approach
- Strong ethical and compliance orientation
- Adaptability to industry trends and market dynamics
Customer Focus
Collaboration and Teamwork
Technical Capability
- Insurance background required.
Personal effectiveness and accountability
- Quick assistance.
- Service Delivery
