Senior Director – Operations
Location: Bangalore
Experience: 12–15 Years
About the Role
We are hiring a Senior Director – Operations to lead and scale large-scale offline business operations for a high-growth, venture-backed organization. Reporting directly into the leadership team, this role will play a critical part in driving operational scale, execution excellence, and business expansion over the next phase of growth.
This role is ideal for someone who has grown within fast-scaling startup ecosystems, thrives in ambiguity, and brings a strong first-principles approach to solving operational challenges at scale.
The organization is on an ambitious growth trajectory with a vision to scale significantly over the next few years, making this a high-impact opportunity to build systems, teams, and execution capabilities for the next phase of growth.
Key Responsibilities
Business Operations Leadership
- Lead end-to-end offline operations across multiple locations/business units
- Build scalable operational frameworks to support aggressive business growth
- Drive execution excellence across frontline operations and field teams
- Establish operational governance, SOPs, and performance management systems
- Ensure strong operational efficiency, customer experience, and productivity metrics
Scale & Expansion
- Build processes and operating models capable of supporting rapid business scale
- Drive operational readiness for new market/city expansion
- Solve complex business problems through structured, data-driven decision-making
- Partner closely with leadership on long-term operational strategy and execution
Workforce & Team Management
- Lead large distributed frontline and blue-collar workforce operations
- Build and mentor strong middle-management and city leadership teams
- Drive workforce productivity, retention, utilization, and engagement
- Create high-performance execution culture across operations
Cross-functional Leadership
- Work closely with business, HR, finance, supply chain, and product teams
- Align operational execution with company-wide growth priorities
- Build review mechanisms, dashboards, and operating cadences for leadership visibility
Ideal Candidate Profile
- 12–15 years of experience in operations leadership roles
- Strong startup operating experience in high-growth environments
- Proven experience managing large frontline and blue-collar workforce teams
- Strong first-principles thinking and operational problem-solving capabilities
- Experience working closely with founders or senior leadership teams
- Demonstrated ability to scale operations through periods of hypergrowth
- High ownership mindset with ability to navigate ambiguity and fast execution cycles
Preferred Background
Strong preference for candidates from:
- EdTech
- Quick Commerce
- Consumer Internet businesses
Relevant companies may include scaled operational environments across:
- EdTech field operations / sales operations
- Hyperlocal and quick commerce operations
- Last-mile and distributed workforce businesses
- Consumer-tech companies with strong offline execution layers
Tier-1 educational pedigree preferred.
What Makes This Opportunity Exciting
- Opportunity to build and scale operations during a transformational growth phase
- High visibility role with direct impact on business scale and execution
- Strong ownership and autonomy in shaping operational strategy
- Fast-paced entrepreneurial environment with significant learning and growth potential
someone who deals with product teams too
