Head of Operations

Company Description EVENTEXPO – ETS (Eventexpo Technology Solutions Private Limited) is a tech-enabled startup founded in 2019 and recognized by the Government of India. The company specializes in event technology, interiors, corporate films, exhibitions, and infrastructure development. ETS delivers innovative, turnkey solutions across these verticals, serving a wide range of corporate and institutional clients. Its multidisciplinary team brings over 150 years of collective experience, combining creativity, technology, and execution excellence. Applicants can expect a dynamic environment focused on end-to-end project delivery and continuous innovation in the events and experiential space.

Role Description The Head of Operations is a full-time, on-site role based in Chennai, responsible for overseeing end-to-end operational execution across all ETS verticals. This role includes planning and managing daily operations, ensuring projects are delivered on time, within scope, and within budget, and optimizing workflows for efficiency and quality. The Head of Operations will lead cross-functional teams, allocate resources, manage vendor and partner relationships, and coordinate with sales, creative, and technical teams to ensure seamless project delivery. They will track operational KPIs, analyze performance data, identify process improvements, and implement standard operating procedures. The role also involves risk management, budget oversight, compliance with company policies and safety standards, and contributing to strategic planning and growth initiatives.

Qualifications

• Strong Operations Management skills, including process optimization, project coordination, and implementation of standard operating procedures.
• Advanced Analytical Skills to interpret data, forecast resource needs, track KPIs, and support data-driven decision-making.
• Proven Team Management capabilities, including mentoring, performance management, and fostering a collaborative, inclusive work culture.
• Excellent Communication skills for clear coordination with internal teams, leadership, clients, and external partners.
• Sound Budgeting and financial management skills, with experience in cost control, resource allocation, and profitability tracking.
• Bachelor's degree in Business Administration, Operations, Engineering, or a related field; an MBA or equivalent advanced degree is a plus.
• Significant experience in operations leadership, preferably in events, experiential marketing, media production, or related industries.
• Ability to work on-site in Chennai, handle multiple concurrent projects, and thrive in a fast-paced, deadline-driven environment.
• Proficiency with project management tools and basic understanding of technology-driven workflows; familiarity with ERP or CRM systems is an advantage.
• Strong problem-solving, stakeholder management, and negotiation skills, with a focus on quality, safety, and customer satisfaction.