Sales & Operations Head Build What Others Think Is Impossible
Location: Gurgaon
Experience: 1822 years
Reports To: Managing Director
Business: 80 EBOs | 200 MBOs | E-Commerce
Scale Today: 100 Cr | Mandate: 300 Cr in 2436 months
The Mandate
This is not a role for operators.
This is a role for builders.
We are an Indian ethnic wear brand ready to leap from 100 Cr to 300 Cr. The ambition is bold, the timeline is aggressive, and the expectations are uncompromising. We are looking for a Sales & Operations Head who can make the unthinkable possible, move with relentless urgency, and build a business that scales with speed, discipline, and heart.
Reporting directly to the Managing Director, this role sits at the very core of the company's growth engine.
Who You Are
You are someone who:
- Thinks like a founder, not a functional head.
- Has built and scaled businessesnot just managed them.
- Operates with an extreme bias for action and speed.
- Is deeply passionate about creating something meaningful and lasting.
- Demands excellencefrom self and from teams.
- Builds strong leaders, not just large teams.
- Thrives in ambiguity and turns pressure into performance.
What You Will Own
1. End-to-End Business & P&L Ownership
- Own topline, profitability, and execution across EBOs, MBOs, and E-Commerce.
- Build and deliver the roadmap to scale from 100 Cr to 300 Cr in 2436 months.
- Drive a tight business cadencedaily reviews, weekly actions, quarterly outcomes.
2. Merchandising Excellence (Core Growth Lever)
- Own the merchandising strategy across channelsright product, right quantity, right place, right time.
- Drive assortment planning, range architecture, pricing, and margin management.
- Improve sell-through, inventory turns, and GMROI across EBOs, MBOs, and digital.
- Partner closely with design and sourcing teams to align product creation with commercial outcomes.
3. Business Development & New Store Openings (EBO / Franchise)
- Lead aggressive new store expansion across metro, Tier 1, and high-potential Tier 2 cities.
- Drive site identification, feasibility, ROI evaluation, and faster store rollouts.
- Build a high-quality, disciplined franchise network with strong partner economics.
- Ensure flawless store launch execution and rapid ramp-up to productivity.
4. High-Performance Retail Operations
- Set gold standards for store operations, VM, manpower productivity, and customer experience.
- Drive LFL growth, ATV, UPT, conversion, and shrinkage control.
- Build scalable SOPs that enable speed without compromising brand integrity.
5. MBO & Distribution Growth
- Transform the 200+ MBO network into a consistent, scalable growth engine.
- Expand distribution, deepen regional penetration, and improve partner productivity.
- Drive visibility, merchandising dominance, and secondary sales.
6. E-Commerce & Omni-Channel Scale-Up
- Build E-Commerce as a meaningful, profitable channel across marketplaces and D2C.
- Drive assortment strategy, pricing discipline, visibility, and conversion.
- Enable true omni-channel executionsingle inventory, single customer view, single brand experience.
7. Build a Championship Team
- Hire, develop, and lead a best-in-class sales, merchandising, and operations leadership team.
- Create a culture of ownership, speed, accountability, and execution excellence.
- Raise the performance bar year after year.
What You Bring
- 1822 years of leadership experience in retail, apparel, fashion, or ethnic wear.
- Proven track record of scaling multi-channel retail businesses aggressively.
- Strong exposure to merchandising, franchise expansion, and e-commerce.
- Deep commercial acumen with hands-on P&L ownership.
- High energy, resilience, and an obsession with outcomes.
Why This Role Is Career-Defining
You will not inherit a systemyou will build one.
You will work directly with the MD to shape strategy and execution.
You will be measured by impact, not intent.
You will leave behind a business that is materially bigger, stronger, and future-ready.
If you are looking for comfort, this role is not for you.
If you are driven by impact, ownership, and legacy, this is your calling.
Please review the JD carefully and apply only if your experience closely aligns with the role and its mandate.
