About The Role
Unreconciled Ltd is a rapidly growing finance function services firm supporting global clients. As we scale from 30 to 70+ employees, we are seeking a Head of Operations to bring structure, ownership, and scalability across the business.
This is a high-impact, execution-focused role working directly with the founder to streamline operations, build systems, and enable efficient growth.
Key Responsibilities
- Talent & Hiring Operations
- Build and manage a structured hiring process (screening, interviews, evaluation frameworks)
- Train and oversee junior HR team members
- Lead final interview stages and support hiring decisions
- Manage compensation benchmarking and salary negotiations
- Design and implement onboarding and induction processes
- Workforce Planning & Resource Allocation
- Develop frameworks for allocating employees to client teams effectively
- Align hiring plans with business growth and client requirements
- Monitor team capacity and utilisation
- Introduce structured decision-making for staffing and team assignments
- Admin, IT & Infrastructure Management
- Oversee office operations, vendor management, and procurement
- Ensure smooth onboarding of employees from an infrastructure perspective (devices, access, etc.)
- Manage internal IT support processes and issue resolution
- Supervise administrative and support staff
- Internal Finance & Reporting
- Take ownership of internal accounting processes
- Ensure timely monthly management reporting
- Maintain accurate payroll and financial records
- Provide visibility on costs, budgets, and cash flow to support decision-making
- Process & Systems Development
- Build and document SOPs across hiring, onboarding, admin, and operations
- Implement tools and workflows to improve efficiency and accountability
- Drive consistency in internal communication and execution
Candidate Profile
- 5–10 years of experience in operations, business management, or similar roles
- Strong experience in hiring, process building, and team management
- Ability to operate in a fast-paced, high-growth environment
- Strong problem-solving and decision-making skills
- High ownership mindset with a hands-on approach
Preferred
- Experience in service-based or consulting businesses
- Exposure to scaling teams and building operational systems
What We're Looking For
- Someone who can bring structure to ambiguity
- Strong execution ability — not just strategy
- Ability to work closely with the founder and take ownership of key functions
Success Metrics (First 6 Months)
- Structured hiring and onboarding processes implemented
- Improved workforce planning and resource allocation
- Stabilised internal accounting and reporting
- Reduced dependency on founder for day-to-day operations
Compensation
- Competitive salary (INR-based)
- Performance-linked incentives
Skills: operations,management,ownership
