We are looking for theHead of MSP for our QITS business with IT staffing expertise and strong market network. Someone who can bring in difference working with business & create a synergy on the floor for Quess culture and belongingness. If you are from the IT Company and have an in-depth knowledge of staffing sales & operation, have handled P&L ad you are a people's person, this role might be for you.
ROLE: Head of MSP
Experience Required: 15+ Years
Location: Bangalore
Summary:
We are seeking a dynamic and strategic Head of MSP to lead and scale our Managed Service Provider (MSP) operations within the Quess IT staffing domain. The ideal candidate will have extensive experience in managing and growing MSP programs in the staffing industry, with a deep understanding of client management, delivery excellence, governance, and strategic growth initiatives.
Key Responsibilities:
1. P&L Ownership and Operational Leadership
- Own and manage the full P&L of the MSP vertical, ensuring profitability, cost efficiency, and consistent revenue growth
- Operational excellence created with AI, automation and data driven approach
- Design and implement scalable operational models to manage large-scale MSP programs, ensuring cost-effectiveness and delivery excellence
- Monitor key performance indicators (KPIs) and implement data-driven strategies to optimize service levels, turnaround time, and resource utilization
2. Strategic Client Engagement & Relationship Management
- Develop and execute comprehensive client engagement strategies to understand evolving workforce needs and provide customized, high-impact staffing solutions.
- Act as the primary escalation point and strategic advisor for key MSP clients, ensuring client satisfaction and long-term retention.
- Proactively build and nurture C-suite relationships to position Quess as a trusted workforce partner.
3. Enterprise Account Growth & Strategic Partnerships
- Build and manage long-term strategic partnerships with large enterprise clients across industries.
- Drive account mining and wallet share expansion, identifying cross-selling and up-selling opportunities within existing MSP accounts.
- Work with business development teams to transition new MSP clients smoothly into steady-state operations.
4. Compliance, Governance & SLA Management
- Ensure full compliance with client-specific and regulatory standards, including legal, audit, and reporting requirements.
- Oversee governance frameworks to ensure adherence to Service Level Agreements (SLAs), Key Result Areas (KRAs), and performance benchmarks.
- Establish robust risk mitigation practices and audit-readiness across all MSP programs.
5. Internal Collaboration & Cross-functional Alignment
- Partner with internal stakeholders across delivery, recruitment, HR, finance, and technology to ensure seamless and unified MSP service delivery.
- Align internal capabilities and innovations with client needs and industry trends to improve operational efficiency and client outcomes.
6. Business Development & Market Expansion
- Identify new market opportunities and emerging staffing demands, driving proactive business development in the MSP space.
- Craft tailored proposals and value propositions for prospective clients in collaboration with pre-sales and solutions teams.
Mandatory skills:
- Minimum 15 years of experience, with at least 9+ years in a leadership role managing MSP programs in the staffing industry in current job.
- Candidate should have experience in managing the team of more than 50 employees, 6-7 programs and handled more than 400 plus vendors.
- Strong business acumen with proven success in P&L ownership, account expansion, and client governance.
- Expertise in working with VMS tools, compliance frameworks, SLA/KPI governance, and technology-enabled staffing models.
- Candidate should have experience in managing MSP in the current portfolio.
- Excellent stakeholder management, negotiation, and communication skills.
- Experience in managing large, distributed teams and delivering at scale in complex client environments.
