- Define and implement the IT infrastructure roadmap, aligning with business objectives.
- Oversee end-to-end infrastructure services, including cloud management, virtualization, and system monitoring.
- Ensure high availability, performance, and scalability of IT systems.
Cloud Virtualization Management
- Lead cloud strategy and operations across public, private, and hybrid environments.
- Manage virtualization technologies such as VMware, Hyper-V, or similar platforms.
- Optimize cloud costs and resources while ensuring compliance and security.
Network Data Center Management
- Oversee the design, implementation, and maintenance of network architecture.
- Manage data center operations, ensuring optimal performance, redundancy, and disaster recovery.
- Ensure secure and resilient network connectivity across all locations.
End-to-End System Monitoring Lifecycle Management
- Implement comprehensive monitoring solutions to proactively identify and resolve system issues.
- Manage IT asset lifecycle, from procurement to decommissioning, ensuring compliance with industry best practices.
- Automate infrastructure processes for improved efficiency and reliability.
Security Operations Compliance
- Ensure IT security policies, frameworks, and best practices are implemented and maintained.
- Work closely with cybersecurity teams to mitigate risks and enforce compliance standards.
- Drive incident response and disaster recovery strategies.
Leadership Team Management
- Lead, mentor, and develop the infrastructure services team.
- Collaborate with cross-functional teams within services and the wider CTS organization to drive IT innovation and efficiency.
- Work closely with Services COEs and Customer Success to embrace and implement best practices, ensuring global consistency and standardization in service delivery.
- Lead AOP (Annual Operating Plan) planning, drive cost efficiencies, and ensure financial targets are met while maintaining high service standards.
- Leads IT Infrastructure specialists in multiple global locations ensuring alignment to strategy and daily operations.
Required Qualifications Skills:
- Bachelors/Master s degree in Computer Science, Information Technology, or a related field.
- 12+ years of experience in IT infrastructure management, including at least 5 years in a leadership role.
- Strong expertise in cloud technologies (AWS, Azure, Google Cloud).
- Experience in network management, virtualization, and data center operations.
- Knowledge of IT security frameworks (ISO 27001, NIST, CIS).
- Proven ability to lead large-scale IT projects and teams.
- Strong problem-solving and decision-making skills.
- Excellent communication and stakeholder management abilities.
Preferred Certifications:
- AWS/Azure Certified Solutions Architect
- VMware Certified Professional
- ITIL Foundation Certification
- CISSP / CISM (Security Certification)
