Head of Internal Audit
Location: Bangalore
About the Team
The Group Internal Audit (GIA) team conducts audits across business and functional domains to assess compliance with internal policies and regulatory requirements. The team identifies control gaps, monitors corrective actions, and strengthens internal controls to mitigate risks and enhance operational effectiveness. In addition, GIA drives management audits, field audits, and audit automation initiatives to improve audit coverage and efficiency.
About the Role
The Entity Head – Internal Audit, Navi Limited, provides independent assurance across the entity's businesses, including UPI, recharge and bill payments, digital gold, advertising, and other existing or future offerings. The role is responsible for developing and executing a risk-based internal audit plan covering products, technology, operations, compliance, risk management, customer protection, information security, and third-party arrangements, while maintaining independence from business operations.
Reporting: Functionally to the Audit Committee of the Board (ACB) and administratively to the Group Head of Audit.
Key Responsibilities
Audit Leadership and Governance
- Own and execute the risk-based internal audit plan for Navi Limited, including annual risk assessment, audit prioritisation, management audits, scope definition, resource planning, and periodic repor
- ting.Provide independent assurance on the adequacy and effectiveness of governance, risk management, internal controls, and compliance processes across Navi Limited's busine
- sses.Report significant audit findings, emerging risks, control gaps, overdue actions, and thematic issues to the Audit Committee and senior management as applic
- able.Maintain independence and objectivity, ensuring the audit function does not assume management or operational responsibili
- ties.Drive audit automation, data analytics, automated testing, and technology-enabled audit techniques for transaction, technology, compliance, management, and operational reviews.
Product, Operations, and Technology Assurance
- Review key product and customer journeys across Navi Limited's offerings, including onboarding, transactions, service delivery, customer communication, refunds, complaints, and dispute handling, as appli
- cable.Assess controls over transaction processing, reconciliations, settlements, exception handling, operational resilience, and customer-impacting processes across relevant busin
- esses.Review technology and platform controls including integrations, access management, change management, incident management, availability, monitoring, data security, and business conti
- nuity.Evaluate fraud, misuse, and operational risk controls, including transaction monitoring, exception reporting, escalation mechanisms, and preventive or detective controls relevant to each bus
- iness.Conduct management audits and thematic reviews to assess process effectiveness, governance discipline, decision controls, productivity, and accountability across key business and support functions.
Regulatory and Compliance Coverage
- Assess adherence to applicable RBI, NPCI, data protection, cyber security, outsourcing, KYC, grievance redressal, customer protection, and other regulatory or contractual requirements relevant to Navi Limited's busi
- nesses.Review implementation of applicable regulatory circulars, partner or network requirements, audit observations, inspection findings, and internal policy requir
- ements.Coordinate with Compliance, Risk, Information Security, Legal, Finance, product, analytics and Operations teams to assess control design and operating effectiveness without compromising audit indepe
- ndence.Support regulatory and external audit interactions by providing internal audit perspective, evidence, issue status, and remediation tracking where required.
Issue Management and Continuous Improvement
- Ensure audit observations are clear, risk-rated, evidence-backed, and linked to practical management action plans with defined ownership and ti
- melines.Track remediation of audit issues, validate closure evidence, and escalate delays or repeated control f
- ailures.Identify themes across audits and management reviews, and recommend improvements in control design, process discipline, monitoring, and accountability.
Must Haves
Required
- Experience7+ years of experience in internal audit, risk assurance, technology audit, financial services audit, payments audit, or regulatory
- assurance.Strong experience in payments, digital banking, fintech, payment aggregator, consumer internet, digital commerce, or regulated financial services en
- vironment.Experience interacting with senior management, audit committees, regulators, external auditors, and cross-functional control owners.
Education and Certifications
- CA, MBA, CPA, CIA, CISA, CISM, CISSP, FRM, or equivalent qualification
- preferred.Strong understanding of internal audit standards, risk-based audit methodology, and financial services regulatory ex
- pectations.Knowledge of RBI, NPCI, digital payments, cyber security, outsourcing, customer grievance handling, data protection, fraud risk management, and related regulatory expectations will be anadvantage.
Key Skills and Competencies
- Strong audit judgment with ability to distinguish material risks from pr
- ocess noise.Deep understanding of payment systems, digital journeys, technology controls, operational risk, fraud risk, and regulatory
- compliance.Ability to work with product, engineering, operations, compliance, risk, information security and other teams at Navi while preserving audit i
- ndependence.Excellent written and verbal communication, including concise audit reporting and senior stakeholder pr
- esentations.High integrity, objectivity, professional scepticism, and ability to challenge con
- structively.Comfort with data-led auditing, transaction analysis, exception testing, audit automation, and use of audit anal
- ytics tools.Exhibits a collaborative, results-driven mindset characterized by urgency, attention to detail, long-term thinking, and a strong sense of ownership and accountability.
About Navi
We are on a mission to make finance simple, accessible and affordable for a billion Indians. Guided by a strong customer-first approach, we are building tech-first solutions that work at scale. Our offerings include a range of financial products and services across Loans, Insurance, Mutual Funds, DigitalGold and UPI.
Founded by Sachin Bansal & Ankit Agarwal in 2018, we are one of India's fastest-growing financial services organisations. But we're just getting started!To know more about us, our work, people, culture, values etc check out navi.com/careers.
Our CultureAt Navi, we're a place where ambition meets opportunity and ideas turn into impact quickly. We empower people with high ownership from the start, encouraging them to solve meaningful problems and build with excellence. Teams here work in an environment that values speed, collaboration and craftsmanship, while celebrating learning, growth and shared wins along the way. Whether you're shaping the future of fintech products or driving innovation behind the scenes, life at Navi means being part of a high-energy, talent-driven workplace where your contributions truly makea difference.
We're guided by our own operating system - The Navi OS - a set of principles that shape how we work and win together. You can explore them at navi.com/careers/values-at-navi to see what drives us every day.
to see what drivesus every day.If this feels like you, Navi is the place to grow, thrive and make a real impact.
