Head of Inside Sales

Head ofInside Sales – New Projects

Location: Bangalore | Function: New Projects (Primary Sales) |

Reports to: Head – Premium & Luxury Sales

About NoBroker

NoBroker is India's first proptech unicorn and the world's largest no-brokerage real estate

platform. By connecting buyers, sellers, and developers directly, we have eliminated

brokerage from real estate transactions and built one of the largest primary sales engines in

the country. Our New Projects vertical partners with leading developers to drive discovery,

site visits, and bookings for under-construction and newly launched residential projects.

About the Role

We are looking for a Head of Inside Sales to own and scale the inside sales engine for our

New Projects business. You will lead a large team of Team Leads and Relationship

Managers responsible for converting inbound and campaign-generated leads into qualified

site visits and bookings. This is a leadership role with full ownership of the lead-to-visit

funnel, team productivity, and revenue contribution from inside sales.

Key Responsibilities

Funnel & Revenue Ownership

>Own the end-to-end inside sales funnel for New Projects: lead allocation, first

response, qualification, site visit scheduling, and follow-through to booking

>Drive Pan-India monthly and quarterly targets for site visits and closures, with clear

forecasting and pipeline visibility for leadership

>Continuously improve key funnel metrics: connect rates, lead-to-visit conversion,

visit-to-booking conversion, and cost per booking

Team Leadership

>Build, lead, and mentor a multi-layered team of Team Leads, Relationship Managers,

and Assistant Managers

>Define team structures, capacity plans, and hiring roadmaps aligned with lead

volumes and business growth

I>nstitutionalize performance management: daily dashboards, weekly reviews, call

audits, and structured coaching for underperformers

>Drive training programs on project knowledge, pitch quality, objection handling, and

escalation management

Sales Operations & Process Excellence

>Own dialer, CRM, and lead management workflows; ensure SLA adherence on lead

response times and follow-up cadences

>Design and refine calling scripts, pitch frameworks, and project recommendation logic

for each active project

>Audit RM conversations and case handling to ensure quality, compliance, and

customer experience standards

>Partner with marketing and demand teams on lead quality feedback, campaign

performance, and channel mix

Cross-Functional Collaboration

>Work closely with field sales and closing teams to ensure seamless handover of

qualified site visits and maximize closure rates

>Coordinate with builder partnership teams on project priorities, inventory updates,

pricing, and launch calendars

>Champion referral programs and repeat-customer initiatives to grow organic pipeline

Qualifications

>8–12 years of experience in sales, with at least 4–5 years leading large inside sales /

telesales teams (50+ members, including managers of managers)

>Proven track record of owning revenue or funnel targets in a high-velocity, target-

driven B2C environment

>Strong command of inside sales operations: dialers, CRMs, lead routing, productivity

metrics, and quality audits

>Data-driven decision-making with the ability to build and read funnel dashboards and

translate insights into action

>Exceptional communication and stakeholder management skills, both verbal and

written

>Experience in real estate (primary/residential sales), fintech, edtech, or other high-

ticket B2C categories is a strong advantage

What Success Looks Like in 6 Months

>Site visit and booking targets met or exceeded consistently month-on-month

Lead response SLAs and conversion benchmarks established and institutionalized

across the team

>A high-performing TL layer in place with clear ownership and accountability

Inside sales recognized internally as a predictable, scalable growth engine for New

Projects