Head of Innovation Studio & Digital Customer Delivery

Title:

Job Title

Head of Innovation Studio & Digital Customer Delivery

Division

KBR Sustainable Technology Solutions (STS) provides holistic and value-added solutions across the entire asset life cycle. These include world-class licensed process technologies, differentiated advisory services, deep technical domain expertise, energy transition solutions, high-end design capabilities, and smart solutions to optimize planned and operating assets.

Responsibilities:

Innovation Studio Leadership

• Lead and grow the Innovation Studio into a world-class customer engagement and delivery organization.
• Build and develop a multidisciplinary team, initially comprising 10-15 professionals, with responsibility for scaling the organization substantially as customer demand grows.
• Establish a culture of accountability, continuous improvement, innovation and customer focus.
• Develop operating models, governance, performance metrics and delivery standards that enable repeatable excellence.

Customer & Executive Engagement

• Serve as the primary host and representative for customer visits, executive briefings, technology demonstrations and VIP engagements.
• Showcase INSITE capabilities through compelling demonstrations that connect technology outcomes to customer value.
• Build trusted relationships with customer stakeholders across operations, engineering and leadership teams.
• Act as a senior escalation point for customer issues, ensuring rapid resolution and a strong customer experience.
• Capture customer feedback and translate insights into delivery, product and process improvements.

Delivery Excellence

• Lead the successful deployment, adoption and support of INSITE solutions across multiple customers.
• Drive improvements in customer responsiveness, delivery quality and operational efficiency.
• Establish visible and measurable workflows that enable proactive management of customer commitments, delivery risks and team priorities.
• Implement data-driven management practices and performance dashboards to improve decision-making and execution.
• Champion standardization, automation and continuous improvement across all delivery activities.

Commercial & Operational Performance

• Partner with finance and business leadership to monitor delivery performance, utilization, margins and profitability.
• Develop and track operational KPIs that drive sustainable growth and improved customer outcomes.
• Identify opportunities to improve delivery economics through process optimization, technology adoption and effective resource management.
• Support business growth through exceptional customer delivery and expansion opportunities.

Leveraging KBR Expertise

• Build strong connections with KBR's global network of technical and industry experts.
• Ensure customer challenges are rapidly connected with the right expertise across the organization.
• Create mechanisms that enable knowledge sharing, best-practice reuse and collaboration across teams.
• Position the Innovation Studio as the hub connecting customer needs with KBR's broader technical capabilities.

Technology & Innovation

• Drive the adoption of digital tools, analytics, automation and AI-enabled workflows that improve delivery effectiveness.
• Promote a culture of evidence-based decision making using operational and customer performance data.
• Continuously identify opportunities to improve how work is performed, measured and managed.
• Foster innovation while maintaining a relentless focus on execution and customer value.

Qualifications including Required Education, Experience, & Skills:

• Bachelor's degree in Engineering, Computer Science, Data Science or a related technical discipline.
• 15+ years of experience in industrial technology, digital transformation, operations, engineering services or related industries.
• Demonstrated experience leading and growing technical delivery organizations.
• Strong track record of customer engagement and stakeholder management at senior levels.
• Experience establishing operational metrics, delivery governance and continuous improvement programmes.
• Proven ability to improve customer outcomes through technology, process improvement and organizational leadership.
• Strong commercial acumen with experience managing delivery performance, utilization and profitability metrics.

Preferred Qualifications Education, Experience, & Skills:

• Experience with industrial digitalization, digital twins, operational technology, industrial analytics or AI-enabled operational solutions.
• Experience in the energy, chemicals, refining, LNG, manufacturing or industrial sectors.
• Familiarity with cloud technologies, data platforms, analytics and enterprise software delivery.
• Experience building delivery centers, innovation hubs or centers of excellence.

Leadership Competencies

• Executive Presence
• Customer Centricity
• Operational Excellence
• Commercial Acumen
• Continuous Improvement
• Innovation Mindset
• Ownership & Accountability

Success in the Role

Success will be measured by:

• Growth and capability of the Innovation Studio team.
• Customer satisfaction and responsiveness metrics.
• Successful deployment and adoption of INSITE solutions.
• Improvement in delivery efficiency and profitability.
• Increased visibility and predictability of delivery performance.
• Effective utilization of KBR's broader technical expertise.
• Recognition of the Innovation Studio as a trusted center for customer engagement and delivery excellence.

Decarbonization - Energy Transition - Sustainability

Belong. Connect. Grow. with KBR!