- Experience: 15+years
- Location: Ahmedabad
- Budget: Open for Discussion
- Industry: US/UK Accounting
Description:
We are looking for a seasoned HR leader who has personally experienced scale and understands the realities of building people systems in a delivery-driven, high-pressure professional services environment. This role requires someone who can anticipate growth challenges, lead change proactively, and build a strong, accountable culture while the organisation scales rapidly.
This is not an HR operations role. This is a business-critical leadership role.
Core Objectives of the Role
- Scale the organisation without breaking culture
- Enable rapid hiring while maintaining quality and stability
- Lead people through continuous change
- Create systems that work at 1000+ and 10,000+ headcount, not just today
- Build leadership capability across middle and senior management
Key Responsibilities :
1. HR Strategy & Organisational Scaling
- Design and implement HR strategy aligned with aggressive growth plans
- Build scalable people processes for a growing KPO / professional services setup
- Partner with founders on workforce planning, org design, and future readiness
- Transition HR from informal/start-up practices to structured, sustainable systems
2. Change Management & Transformation
- Lead and manage change during rapid hiring, process shifts, and structural evolution
- Drive clear communication, alignment, and adoption of new policies and systems
- Handle ambiguity and resistance with maturity and decisiveness
- Act as a trusted advisor to leadership during change
3. Culture Building & Employee Experience
- Build and protect a performance-driven yet people-centric culture
- Address cultural challenges typical to KPO environments (attrition, burnout, delivery pressure). Create frameworks for engagement, feedback, and psychological safety
- Ensure consistency of culture across teams and leadership layers
4. Talent Acquisition & Retention Strategy
- Own hiring strategy for specialized talent (US Accounting, Tax, Compliance roles)
- Ensure speed, quality, and consistency in recruitment at scale
- Design retention strategies including career paths, learning frameworks, and leadership visibility Reduce dependency on reactive hiring by building proactive talent pipelines
5. Performance Management & Leadership Enablement
- Build robust performance management systems tied to accountability and growth
- Coach managers on people leadership, feedback, and difficult conversations
- Identify high-potential talent and create succession pipelines
- Strengthening mid-management capability is a critical gap during scale-up
6. HR Governance, Policies & Compliance
- Own HR governance, policy frameworks, and statutory compliance
- Ensure maturity in employee relations, grievance handling, and risk management
- Introduce data-driven HR metrics to support leadership decision-making
Ideal Candidate Profile
- 15+ years of progressive HR leadership experience
- Strong exposure to KPO / IT Services / Consulting / Professional Services environments
- Proven experience in scaling teams rapidly (not theoretical exposure)
- Demonstrated capability in change management and culture building
- Comfortable operating in fast-paced, evolving, founder-led organizations
- Strategic thinker with strong execution mindset
- High emotional intelligence, credibility, and leadership presence
What Will Not Work for This Role
- Pure HR operations or compliance-focused profiles
- Candidates without hands-on scaling experience
- HR leaders are uncomfortable with ambiguity or fast change
- Overly process-heavy leaders who slow down growth
Why This Role Matters
- Direct influence on business stability and growth
- Leadership seat with high ownership and accountability
- Opportunity to build a long-term people foundation in a scaling organization
Client Profile :
The company is a leading hospitality and consulting firm with over 30 years of expertise serving clients globally. Backed by 1400+ employees, delivering F&A and analytics solutions, ensuring precise decisions and tailored advisory services across the US, UK, Middle East, and beyond.
