The Head of HR, Delhi Site, is a strategic partner to the Site leadership team, driving people strategies that align with business goals. This role oversees all aspects of HR operations including talent acquisition, employee engagement, performance management, compensation & benefits, compliance, and organizational development. This role will ensure HR practices are aligned with labor laws and market expectations, while fostering a high-performance and inclusive culture.
About the Role
Partner with leadership to shape and implement HR strategies that drive business growth for Site. Lead workforce planning and organizational design initiatives. Champion change management and fosters a strong organizational culture through targeted programs that align with strategic goals and support employee engagement, adaptability, and long-term success.
Responsibilities
Talent Acquisition & Employer Branding
- Establish and refine recruitment, hiring, and onboarding frameworks using industry best practices for scalability and consistency.
- Develop and track recruitment metrics to enable data-driven decisions and continuous improvement.
- Lead end-to-end hiring for all roles, ensuring high-quality talent aligned with service culture and business needs.
- Collaborate with Operations and Workforce Management to maintain optimal staffing levels and skills mix based on demand.
- Build strong talent pipelines through partnerships with educational institutions, referral programs, and strategic sourcing aligned with workforce planning.
- Provide timely support for critical roles, including assessments and pipeline evaluation, while partnering with managers to design future-ready job descriptions.
- Enhance Aspire's talent market positioning by embedding best practices across sourcing, assessment, onboarding, and candidate experience.
HR Operations & Compliance
- Ensure HR compliance and governance by aligning policies with local labor laws, regulatory requirements, and global standards.
- Oversee employee lifecycle processes including onboarding, offboarding, payroll governance, and benefits administration to drive accuracy, engagement, and operational efficiency.
- Manage workforce data and reporting for payroll, attendance, and regulatory submissions, enabling audit readiness and data-driven insights.
- Provide strategic HR oversight across workplace safety, data protection, visa/work permits, and training operations to support business continuity and compliance.
- Champion policy adherence and employee relations, handling grievances, disciplinary actions, and terminations fairly while maintaining strong external stakeholder relationships.
Employee Engagement & Development
- Act as the local custodian of culture and values, reinforcing the global brand ethos and Aspire's culture of service, empathy, and excellence.
- Drive employee engagement and well-being through leadership communications, events, recognition programs, and inclusion initiatives that foster pride and belonging.
- Serve as a trusted advisor to site leadership, providing guidance on people matters, retention strategies, and performance management frameworks.
- Embed career development and succession planning, facilitating continuous feedback, growth opportunities, and learning interventions for service teams.
- Ensure fair and compliant people practices, including handling grievances, terminations, and equipping managers with tools for effective and consistent policy application.
Employee Relations & Communication
- Act as a trusted HR partner to employees and managers, fostering engagement, inclusion, and continuous improvement through proactive guidance.
- Lead grievance and disciplinary processes with fairness and compliance, ensuring alignment with organizational values and legal standards.
- Drive internal HR communications and cultural initiatives that enhance employee experience and support strategic priorities.
- Provide timely counsel and support to employees, balancing empathy with business needs to maintain a resilient, high-performing workforce.
- Collaborate regionally on HR improvement projects and ensure alignment with global policies and practices.
Requirements
- Flexible/adaptable and able to keep up with fast paced environment.
- Self-motivated and able to work independently.
- Ability to work under pressure and meet deadlines, juggling and managing multiple projects and priorities, while maintaining a professional demeanor is required.
- Superior time-management skills along with strong sense of urgency.
- Superior level of discretion, as position requires access to highly confidential program, client and organizational matters.
- Detail oriented with focus on quality and accuracy, ability to multitask, strong sense of urgency and commitment to excellence.
- Able to thrive in a performance-based environment.
- Highly adaptable, self-motivated and self-disciplined.
Qualifications
- Degree in any discipline. At least 10 years experience in Human Resources Management with a working knowledge of all functional areas within Human Resources
- Prior experience with call center industry and/or travel industry preferred.
- Experience of working in a complex, matrixed international organization, including handling remote teams.
- Proven hands-on capabilities in employee relations, with a firm grasp of employment law/practices across India
- A strong team player with excellent interpersonal skills, and ability to engage with a very diverse employee population.
- Excellent verbal and written communication skills with strong service orientation
- Demonstrates a high level of professionalism and strong work ethic.
- Exercise discretion and interpersonal judgment when handling sensitive and highly confidential information.
