Head of Engineering

Engineering Strategy & Architecture

• Define and execute the engineering strategy supporting Klearcom's platform modernization and growth.
• Lead the transition from legacy monolithic systems to modular, scalable, service-based architectures.
• Drive adoption of event-driven and asynchronous systems to support scalable telephony and call-routing workloads.
• Establish engineering standards for architecture, code quality, documentation, and maintainability.
• Ensure architectural decisions balance business value, scalability, security, and telephony reliability.
  
  

Telephony Platform Leadership

• Lead the development and enhancement of the telephony infrastructure.
• Oversee Asterisk-based systems including dialplans, IVR flows, SIP routing, and telephony integrations.
• Optimize telephony performance, reliability, and scalability across call-handling systems.
• Guide development involving AGI, AMI, and ARI integrations.
• Ensure efficient SIP/RTP handling and real-time call-flow optimization.
• Collaborate with SIP providers, SBCs, and VoIP infrastructure partners.
  
  

Engineering Operations & Delivery

• Lead software and telephony engineering teams across backend, frontend, DevOps, QA, and VoIP engineering.
• Embed DevOps practices including CI/CD pipelines, Infrastructure as Code, and automated deployments.
• Implement observability through monitoring, logging, and performance metrics.
• Ensure robust automated testing strategies including telephony-specific testing and call-flow validation.
• Lead regular architecture, code quality, and system performance reviews.
  
  

Security, Reliability & Quality

• Champion secure-by-design development practices across applications and telephony systems.
• Ensure strong authentication, input validation, dependency management, and vulnerability monitoring.
• Reduce technical debt through structured modernization initiatives.
• Improve release reliability through CI/CD validation and automated quality gates.
  
  

Collaboration & Stakeholder Alignment

• Partner closely with Product Management, Architecture, DevOps, and Security teams.
• Translate complex technical and telephony challenges into clear business value.
• Align engineering priorities with product strategy and organizational goals.
  
  

Team Leadership & Development

• Build, mentor, and develop high-performing engineering teams.
• Foster specialization across backend, frontend, DevOps, QA, and telephony engineering roles.
• Establish strong engineering culture around ownership, collaboration, documentation, and continuous improvement.
• Improve delivery predictability, transparency, and cross-team coordination.
  
  

Technical & Professional Competencies

Telephony & Real-Time Communications

• Deep experience with Asterisk development including:
• Dialplan development
• AGI / AMI / ARI integrations
• SIP routing and IVR systems
• RTP handling and call-flow optimization
• Telephony performance tuning
• Strong understanding of VoIP and RTC protocols:
• SIP
• RTP
• STUN / TURN / ICE
• WebRTC
  

Software Engineering

• Strong backend development experience with Python for microservices and automation.
• Experience working with modern backend frameworks and distributed systems.
• Proficiency in API design, scalable services, and modular architectures.
• Experience transitioning systems from monolithic architectures to microservices or service-based platforms.
  
  

Cloud & Infrastructure

• Strong experience with AWS cloud platform, including:
• EC2
• S3
• RDS
• CloudWatch
• SES
• CodePipeline
• Experience with Infrastructure as Code using Ansible.
• Containerization and orchestration knowledge (Docker, Kubernetes).
• Implementation of CI/CD pipelines and automated deployment workflows.
  

Data & AI (Advantage)

• Working knowledge of AI/ML concepts and production integration.
• Experience with Python-based machine learning frameworks is beneficial.
  
  

Security

• Strong understanding of:
• Application security
• Network security
• Telephony security
• OWASP practices
• Secure coding principles
• VPN and secure infrastructure design
  

Technical Environment

The Head of Engineering will guide development and architecture across the following technology stack:

Telephony

• Asterisk (core telephony engine)
• SIP routing and IVR systems
• AGI / AMI / ARI integrations
• VoIP infrastructure
  
  

Backend

• PHP (Laravel)
• Python microservices
  
  

Frontend

• ReactJS
  
  

Databases

• MariaDB / MySQL (AWS RDS)
• MongoDB (MongoDB Cloud)
  
  

Cloud Platform

• AWS (EC2, S3, RDS, CloudWatch, SES, CodePipeline)
  
  

Infrastructure & Automation

• Ansible for Infrastructure as Code
• CI/CD pipelines with AWS CodePipeline
• Zabbix and CloudWatch for monitoring
  
  

Security & Networking

• OWASP security practices
• VPN and secure networking
  
  

Additional Tools

• SIP providers
• Session Border Controllers (SBCs)
• RTP monitoring tools
  
  

Behavioural Competencies

• Leads with accountability, technical curiosity, and engineering excellence.
• Promotes innovation, continuous learning, and experimentation.
• Encourages cross-team collaboration and shared ownership.
• Balances rapid delivery with long-term platform sustainability.
• Communicates effectively with both technical and business stakeholders.
• Drives a proactive engineering culture focused on prevention, quality, and reliability.
  
  

Qualifications & Experience

• Bachelor's degree in Computer Science, Software Engineering, or a related field (or equivalent experience).
• 15+ years of experience in software engineering.
• 8+ years of engineering leadership experience.
• Proven hands-on experience with telephony systems and Asterisk development (mandatory).
• Strong experience with Python for backend services or automation.
• Demonstrated experience leading engineering teams in product or platform organizations.
• Experience modernizing systems for scalability, maintainability, and security.
• Experience in telecommunications, contact center platforms, or real-time communication systems is highly preferred.