Job description
Job Title: CRM Head
Location: Bangalore
Roles & Responsibilities: -
- Lead and manage the direct subscription base for print division for Karnataka
- Implement effective CRM operations & control measures for CLCM
- Managing the Customer Relations for the branch & driving key Customer Centric related KPIs
- Drive digital transformation and automation of core business processes to improve efficiency and productivity
- Managing a reader base across the region along with churn management for HNI base readers
- SME in SAP & Salesforce Applications, developing key Customer centric procedures & Standards
- Managing processes, Trainings, SLA, Customer complaints as key business KPIs
Education and Experience Required: -
- Educational Qualifications: PG/Graduation
- Years of Experience:8-10 Years
Knowledge:
- CRM Systems and Tools: Deep understanding of CRM platforms (e.g., Salesforce, HubSpot, Zoho). Familiarity with data analytics and reporting tools.
- Customer Segmentation and Targeting: Knowledge of market segmentation techniques and customer personas.
- Data Management and Analysis: Proficiency in data interpretation and CRM data management practices.
- Sales and Marketing Alignment: Understanding of sales processes, lead management, and marketing strategies.
- Customer Experience (CX): Insight into customer journey mapping and experience optimization.
- Language: Must know Kannada & English Language.
Skills:
- Leadership and Team Management: Ability to lead and inspire cross-functional teams.
- Communication: Excellent verbal and written communication skills to engage stakeholders.
- Analytical Thinking: Strong analytical skills to derive insights from data and drive decision-making.
- Customer-Centric Mindset: Strong focus on enhancing customer satisfaction and loyalty.
