Head of Client Servicing

Blufig

• B2B Marketing Agency
  
  

Head of Client Servicing

Bengaluru

15–18 LPA

6–10 years

• Role overview
  
  

Blufig is a full-service B2B marketing agency that helps B2B technology brands achieve their digital marketing objectives. The company has worked with 130+ brands and delivers integrated solutions across digital marketing, content, design, and MarTech.

The company is looking for a Head of Client Servicing who can lead the Account Management (AM) function or business unit, manage strategic client relationships, oversee delivery, and drive account growth.

Critical hiring requirement: The candidate must come from a B2B marketing agency and have demonstrable experience leading the Account Management function or a business unit. Individual account managers without leadership experience should not be prioritized.

• Key hiring criteria
  
  

Parameter Requirement

Location Bengaluru

Budget 15–18 LPA

Experience 6–10 years

Industry B2B digital marketing agency

Leadership Led the AM function or a business unit

Client segment Preferably B2B technology/SaaS

Core expertise Client servicing, account management, digital marketing delivery

Marketing knowledge SEO, performance marketing, Google Ads, LinkedIn Ads

Additional Skills Client Retention, Account Growth, Cross-functional Team Management

• Key responsibilities
• Lead client servicing and manage strategic B2B client relationships.
• Coordinate delivery across SEO, performance marketing, social media, content, design, and web development.
• Own project timelines, deliverables, quality assurance, and client satisfaction.
• Review campaign performance, ROI, and digital marketing effectiveness.
• Lead internal teams, project reviews, briefings, and client status meetings.
• Identify upselling, cross-selling, and account expansion opportunities.
• Develop processes to improve delivery quality, team efficiency, and client retention.
• Ideal candidate profile
  
  

Prioritize candidates who meet most or all of these criteria:

• Currently or recently working in a B2B digital marketing agency.
• Has led Account Managers, Client Servicing Managers, or an account management business unit.
• Manages multiple B2B accounts and complex digital marketing deliverables.
• Has experience with B2B technology, SaaS, IT services, or enterprise clients.
• Understands SEO, paid media, analytics, and integrated marketing campaigns.
• Has demonstrated client retention, revenue growth, and team leadership.
  
  

Reject Or Deprioritize

• B2C-only agency professionals.
• Candidates from in-house marketing teams without agency experience.
• Individual contributors who have never led an AM team or business unit.
• Candidates whose experience is limited to project coordination without client ownership.
• Candidates exceeding the 18 LPA budget unless the client approves an exception.
  
  

Skills: seo,google ads,social media