Head of Client Services

We are searching for an experienced Head of Client Services to join our Singapore Studio. Someone who can lead, plan and shape the future of our client relationships - making sure every experience feels seamless, smart and full of possibility.

As a senior leader, you'll set the pace for our Client Services team. You'll champion best practice, build a culture of collaboration and keep your eye firmly on growth - for both our clients and our agency. Working shoulder-to-shoulder with other department leads, you'll make sure we deliver the kind of brand partnerships we're known for: strategic, creative and built to last.

Your main duties and responsibilities will include:

Client Services & Growth

• Lead the development, retention and growth of all client relationships and revenue streams

• Drive business development across existing clients, partnering with the New Business team to unlock full client potential

• Build a deep understanding of clients businesses to inform strategic opportunities

• Proactively strengthen client relationships to increase long-term value

Team Leadership & Operations

• Establish and uphold Client Services best practice across the agency

• Lead recruitment, performance management and development of the Client Services team

• Oversee resource planning across Client Services and Creative teams, in collaboration with the Executive Creative Director

Financial Planning & Delivery

• Oversee client planning and forecasting across weekly, monthly and annual cycles

• Approve project scopes, budgets and quotes

• Ensure accurate tracking and forecasting of client budgets and revenue

• Lead delivery against annual financial targets through clear strategic and operational planning

Agency Contribution

• Continuously improve client service, strategy and creative processes to support effective project delivery

• Contribute to strategic planning of client work, aligning opportunities with agency capability and resources

New Business

• Partner with the New Business team to drive growth opportunities

• Represent the agency in pitches, presentations and industry events

• Contribute to proposals and tenders

• Lead the transition and onboarding of new business wins

• Share and develop opportunities from existing clients across the agency

Key requirements:

• Significant and proven brand transformation expertise, with knowledge across branding, digital, corporate identity and innovation

• Direct brand-led transformation experience on one or more global brands

• Excellent commercial acumen, both business and financial, to deliver and further Bulletproof's best practice within the brand industry

• Significant experience of successfully managing senior level client relationships

• Strong business development skills

• Highly organised leader with proven experience building, developing and inspiring

• high-performing teams

• Excellent presentation, negotiation and business development skills

• Proven ability to turn ambiguity into clarity - assimilating complex situations quickly to make informed and solid decisions

• Passion for creativity, collaboration and contributing to a positive, future-focused agency culture