Key Responsibilities
Ops Coordination Across All Verticals
- Act as the central operations bridge between all internal teamsProduct, Content, Tech, Community, Finance, Sales, and Marketing.
- Work closely with the Founders to prioritize and execute strategic initiatives.
- Ensure every department's processes, tasks, and deliverables are aligned and running smoothly.
Data & Reporting Ownership
- Collate, track, and maintain all operations data for weekly, monthly, and quarterly reporting.
- Build and manage operational dashboards (SLA tracking, task statuses, performance metrics).
- Ensure accurate and timely flow of information to Founders and Business Heads.
Execution & Process Optimization
- Drive end-to-end execution of operational tasks, new projects, and cross-functional initiatives.
- Identify inefficiencies and implement process improvements across teams.
- Standardize workflows and create systems that scale with the company's growth.
- Possesses a strong understanding of digital operations, processes, and technology-led workflows.
Stakeholder & Task Management
- Ensure all teams are aligned with timelines, priorities, and SLAs.
- Track progress of all ongoing tasks and follow up with teams to ensure closure.
- Handle day-to-day operations issues with speed and clarity.
- Able to translate strategy into practical, on-ground execution across teams and functions.
- Demonstrates a straightforward, action-oriented approach with strong execution focus
Required Skills & Experience
- 515 years of experience in Operations, Program Management, or Generalist roles.
- Strong experience working in startups, preferably from a consultant background.
- Excellent multitasking, coordination, and stakeholder management abilities.
- Strong analytical skills with a knack for organising data and building reports.
- Ability to work directly with Founders and senior leadership with high accountability.
- Highly detail-oriented, proactive, and execution-driven.
- If you are from Fintech / Edtech / Background and build the start up from scratch will be an added advantage.
