Head of AI

About ADA

ADA is the Data and AI Experience Company. Present in 14 markets globally, we build intelligent experiences that power enterprise growth, spanning identity and authentication, personalization, commerce, and data & AI foundations; where every touchpoint earns trust, every interaction creates value, and every decision runs on real-time intelligence, so enterprises can stay ahead and deliver measurable outcomes. Our mission is to build the world's most intelligent growth platform for every client we serve. We work with over 1,500 global brands across CPG, Retail, Telco, BFSI, and Healthcare.

Job Description: Head of AI

Role Overview

We are seeking a Head of AI to lead the design, development, and deployment of AI/ML capabilities across our core products. This role sits at the intersection of product innovation, engineering execution, and applied AI strategy, reporting directly to the CTO.

In addition to driving AI excellence within products, this role will contribute (10% bandwidth) to the ADA's AI strategy, helping shape high-impact AI integrations

AI Strategy & Leadership

Define and own the AI/ML vision and roadmap aligned with business and product strategy

Identify high-leverage opportunities to embed AI-driven capabilities across products

Drive adoption of modern AI paradigms (LLMs, agentic workflows, RAG, etc.)

Establish best practices for Responsible AI, evaluation, and governance

Product AI Development

Lead end-to-end development of AI/ML features across multiple products

Translate business problems into scalable AI solutions

Ensure production-grade scalability and reliability

Drive AI-first product thinking across teams

Architecture & Technical Excellence

Define scalable architecture for ML pipelines and LLM orchestration

Establish standards for experimentation, monitoring, and data pipelines

Guide build vs buy decisions across AI stack

Implement robust evaluation and observability frameworks

Team Building & Leadership

Build and lead a high-performing team of ML Engineers, Applied Scientists, and AI Engineers

Mentor teams on advanced AI techniques and system design

Foster a culture of innovation, ownership, and experimentation

Consulting / Solutions Contribution (10%)

Support consulting engagements with AI expertise

Review solution architectures and proposals

Participate in key client discussions as an AI SME

Translate internal capabilities into external AI solutions

Cross-Functional Collaboration

Work closely with CTO, Product, Engineering, and Business stakeholders

Act as the AI thought leader across the organization

Required Qualifications

10–15+ years of experience in AI/ML or Applied AI Engineering

Experience building and deploying AI/ML systems in production

Strong expertise in ML, LLMs, or agentic systems

Proven leadership in cross-functional teams

Strong system design and architectural skills

Preferred Qualifications

Experience building AI-powered products

Familiarity with agentic frameworks and LLM evaluation systems

Exposure to domains like e-commerce, operations, or conversational AI

Key Traits

Product-first mindset

Strong ownership and execution bias

Ability to operate across strategy and execution

Clear communication skills

Pragmatic decision-making

Success Metrics

Impact of AI features on product KPIs

Speed and quality of AI deployments

Scalability and robustness of AI systems

Consulting impact and client satisfaction

Growth and strength of AI team

Reporting Structure

Reports to: Chief Technology Officer (CTO)

Collaborates with Product, Engineering, and Consulting teams

By submitting this, you agree to this Privacy Notice and you will be deemed to have consented to the collection, use, and disclosure of your Personal Information in accordance with this Privacy Notice: https://adaglobal.com/privacy-policy/

Unfortunately, we are only able to contact shortlisted applicants. We encourage you to continuously visit our website www.adaglobal.com for regular updates on available roles

We transform businesses using data, AI and tech | ADA

Pioneers in data and analytics, we are powering global marketing and commerce digital transformation with data and AI-led impact. Learn more here!