Head - Learning & Development (GCC)

Michael Page

10-12 Years

Not Disclosed

Ahmedabad, India

Posted 14 hours ago
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Job Description

Build L&D function from the ground up
Shape capabilities in a rapidly scaling GCC

About Our Client

Our client is a diversified Indian enterprise with a significant presence across multiple businesses and a growing Global Capability Centre.

Job Description

Build and establish the L&D function from scratch, defining the learning strategy, structure, processes and execution roadmap for the GCC.
Design and execute technical, functional and behavioural learning programs across functions
Partner with HRBPs and functional leaders to identify current and future skill gaps and translate them into structured capability-building interventions.
Drive both strategy and hands-on execution, including personally leading interventions and leveraging external learning partners where required.
Create structured learning journeys with approximately 70% focus on junior and mid-level employees and 30% on senior leadership.
Build and run programs for first-line managers and mid-management, covering people management, coaching, feedback, performance conversations and managerial effectiveness.
Design interventions around customer-centricity, collaboration, ownership and common ways of working, supporting integration of employees coming from different organizational backgrounds.
Drive leadership development interventions for emerging and senior leaders, including relevant assessments, coaching and development programs.
Evaluate and strengthen the digital learning ecosystem, including LMS/LXP platforms, digital learning and self-directed learning solutions.
Manage external trainers, learning partners and vendors while retaining ownership of program design, execution and outcomes.
Establish clear L&D KPIs and effectiveness measures covering engagement, capability improvement, program impact and ROI.
Build a culture of continuous learning and development suited to a rapidly scaling GCC environment.

The Successful Applicant

Around 10-12 years of experience in Learning & Development, with greater emphasis on relevant capability and experience than tenure alone.
Strong exposure to both L&D strategy and hands-on program execution.
Prior experience within a GCC, GBS or Shared Services environment, which would be strongly preferred.
Candidates from large MNC environments with comparable scale, complexity and capability-building exposure may also be considered.
Experience building or significantly transforming an L&D framework, function or capability agenda.
Strong exposure to developing junior talent, first-line managers and mid-management populations.
Experience designing behavioural and culture-building interventions around customer-centricity, managerial effectiveness and ways of working.
Exposure to leadership development programs, although deep specialization in this area is not essential.
Familiarity with LMS/LXP platforms, digital learning tools and external learning ecosystems.
Strong stakeholder management skills with the ability to partner effectively with HRBPs, business leaders and senior stakeholders.
A strong builder mindset, coupled with the ability to move seamlessly between strategic thinking and hands-on execution.

What's on Offer