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Head Incident Management - Banking : Service Delivery
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Head Incident Management - Banking : Service Delivery
Dev SolutionsThis job is no longer accepting applications
Job Description
Key Responsibilities:
- Lead a team of 50 IT support professionals focused on Incident Management
- Ensure 24*7 technical support to maintain 100% uptime for the bank
- Oversee IT infrastructure management and application support
- Manage incident handling, duty rosters, triage, and floor management
- Manage resources, people, and vendor relationships effectively
- Ensure smooth delivery of production support services
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About Company
Dev Solutions is one of India's foremost executive search and leadership advisory firms, working all across the globe. With deep roots in the technology sector, we have grown into trusted specialists for senior leadership hiring across industries. We partner with organisations to align business strategy with talent strategy, enabling long term growth. By placing exceptional talent in mission-critical roles, we drive organisational excellence. Our work extends beyond recruitment, we help transform potential into performance, shaping future ready individuals form within.