Job Description Head Human Resources (FMCG Retail)
Position: Head Human Resources
Industry: FMCG Retail
Location: Angola
Reporting to: CEO / Managing Director
Role Overview
The Head Human Resources will lead the overall HR function for a fast-growing FMCG Retail organization, driving people strategy aligned with business goals. This role requires deep understanding of retail operations, frontline workforce management, and high-volume hiring, along with strong leadership and stakeholder management capabilities.
Key Responsibilities
HR Strategy & Leadership
- Develop and implement HR strategies aligned with business expansion and retail growth plans.
- Act as a strategic HR partner to senior leadership and business heads.
- Build a high-performance, customer-centric, and compliance-driven organization culture.
Talent Acquisition & Workforce Planning
- Lead end-to-end recruitment for corporate, warehouse, supply chain, and retail store roles.
- Manage bulk and frontline hiring for stores, sales, and operations.
- Drive manpower planning in line with store expansion and sales growth.
Performance Management & Capability Building
- Design and manage performance management systems for corporate and retail teams.
- Implement training and development programs for leadership, sales, and store staff.
- Drive succession planning and leadership pipeline development.
Compensation, Benefits & Rewards
- Design competitive compensation and incentive structures for retail and sales roles.
- Manage payroll, statutory benefits, incentives, and performance-linked rewards.
- Benchmark compensation practices with FMCG and retail industry standards.
Employee Relations & Engagement
- Manage employee relations across corporate offices, warehouses, and retail outlets.
- Drive employee engagement initiatives to reduce attrition and improve productivity.
- Handle grievance management, disciplinary actions, and conflict resolution.
HR Operations & Compliance
- Ensure compliance with labor laws, retail statutory requirements, and audits.
- Oversee HR operations including onboarding, exits, HRMS, and employee records.
- Manage vendor partners for payroll, staffing, and training.
Mandatory Requirements
- FMCG Retail experience is mandatory.
- Proven experience managing large frontline and store workforce.
- Strong knowledge of labor laws applicable to retail and FMCG operations.
Qualifications & Experience
- MBA / PGDM in Human Resources or equivalent qualification.
- 15+ years of progressive HR experience, with at least 57 years in a senior HR leadership role.
- Prior experience in FMCG, Retail, or Consumer Goods organizations is essential.
Key Competencies
- Strong business partnering and leadership skills.
- Expertise in retail HR, bulk hiring, and employee engagement.
- Hands-on, execution-driven approach with strategic mindset.
- Excellent communication, stakeholder management, and problem-solving skills.
