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Role Overview:
We are seeking a high-impact, commercially driven HR leader to head the HRP (HR & Payroll) function with end-to-end ownership of Payroll Delivery, HR Administration, Labour Compliance, and Client Engagement.
This role goes beyond operational leadership and is pivotal to driving business growth, revenue expansion, and market positioning in India. The ideal candidate will combine deep HR domain expertise with a strong commercial mindset, enabling them to influence CXO stakeholders, unlock new business opportunities, and position HRP as a strategic, value-generating offering.
The individual will play a critical role in scaling the HRP business, strengthening client partnerships, and enhancing service differentiation in a competitive market.
Key Responsibilities
A. HRP Leadership & Delivery Excellence
- Lead end-to-end delivery across Payroll Processing, HR Administration, Labour Compliance, and Client Delivery with a focus on scalability and efficiency.
- Drive operational excellence, accuracy, and turnaround time across payroll and HR services.
- Partner with RDC Operations to ensure cost-effective, high-quality backend delivery models.
- Continuously improve processes through automation, standardization, and digital transformation initiatives.
B. Client Engagement & Relationship Management
- Act as a trusted advisor to CXOs and CHROs, delivering strategic HR insights and solutions.
- Build and expand long-term client relationships, driving retention, wallet share, and satisfaction.
- Proactively identify growth opportunities within existing accounts and lead client expansion initiatives.
- Represent the organization across industry forums, leadership platforms, and CHRO networks to strengthen brand visibility.
C. Commercial Ownership & Business Growth
- Own and drive the P&L for the HRP business, with clear accountability for revenue growth and profitability.
- Develop and execute growth strategies to expand the HRP footprint across geographies and sectors.
- Lead commercial negotiations, pricing strategy, and deal structuring with clients.
- Identify new market opportunities and build go-to-market strategies to acquire new clients.
- Drive operational efficiencies and cost optimization to enhance margins and business sustainability.
D. HR Administration & Compliance Governance
- Oversee HR Admin operations including onboarding, documentation, employee lifecycle support, and compliance frameworks.
- Ensure adherence to all labour laws, statutory regulations, and audit requirements.
- Manage complex compliance scenarios, including labour court matters and regulatory escalations.
- Build a robust governance framework that strengthens client trust and minimizes risk.
E. Strategic Leadership & Capability Building
- Partner with leadership to align HRP with overall business strategy and growth agenda.
- Build and lead high-performing, client-centric teams with strong delivery ownership.
- Drive a culture of innovation, accountability, and customer excellence.
- Lead transformation initiatives to modernize HRP offerings and enhance competitive positioning.
Candidate Profile
Essential Requirements
- Senior HR leader (CHRO / HR Head / Business HR Leader) with strong exposure to HR operations, payroll, and client delivery.
- Proven commercial acumen with direct experience managing revenue, P&L, or business growth initiatives.
- Demonstrated ability to engage and influence CXO-level stakeholders globally.
- Strong domain expertise in Payroll, HR Processes, Labour Laws, and Compliance frameworks.
- Established network within the CHRO and senior HR ecosystem in India.
- Experience in client-facing environments such as consulting, HR services, or managed services.
Preferred Skills & Qualities
- Growth-oriented mindset with a track record of scaling business lines or services.
- Strong capability in business development, client acquisition, and account expansion.
- Excellent negotiation, influencing, and stakeholder management skills.
- Ability to operate in fast-paced, complex, multi-geography delivery environments.
- Experience in building scalable HRP or shared services models.
Education & Experience
- Postgraduate degree in HR / Business Management / Labour Relations (preferred).
- 15+ years of progressive HR leadership experience, including payroll and client delivery exposure.
- Prior experience in commercially accountable roles (e.g., CHRO, HR Head, Business HR Leader, or Consulting Leader).
