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Strategic HR Leadership. Translate business priorities into a regional HR roadmap that supports growth, retention, and workforce capability.
. Act as HR Business Partner for COO as well as the India BU Leaders and advise them on people aspects.
. Serve as a strategic advisor to the CHRO and India leadership team on organization design, talent planning, and culture-building.
. Support global delivery excellence and partner with India business heads to drive talent strategy.
. Drive employee value proposition for attraction and retention of high performing talent
Team Leadership & Operational Excellence. Lead and enable a high-performing HR team across functions including HRBP, ER, L&D, HR Ops and, Communications.
. Drive Business Partnership, HR service delivery discipline, process excellence, and accountability across all HR operations.
Talent Acquisition (Volume + Strategic Hiring). Oversee high-volume & high velocity hiring to support in-time hiring, and also manage strategic hires.
. Optimize sourcing, branding, funnel analytics, and recruiter effectiveness to meet monthly and quarterly targets.
Employee Relations & Compliance. Build scalable and transparent ER frameworks and ensure legal compliance across all India operations.
. Strengthen manager capability to handle sensitive employee issues and escalate effectively when needed.
. Ensure compliance with Indian labor law, POSH regulations, and labor law audits.
. Manage the effectiveness and adoption of HRIS tools used in India drive simplification, automation, and data integrity.
. Review and update the India Employee Policies as well as processes to ensure legislative compliance and brand value.
Performance & Capability Development. Lead performance management cycles, manager calibration, and developmental feedback culture.
. Oversee onboarding, role-based training, and leadership development for operations teams.
Internal Communication & Engagement. Develop internal communication strategies that promote clarity, alignment, and connection to company values.
. Design and execute India-specific engagement programs and listening mechanisms.
. Drive Change Communication and roll-out in conjunction with the Business Leaders.
Must-Have. 15+ years of HR experience with 5+ years in a senior India HR leadership role managing large delivery teams (RCM, BPO, ITES).
. Experience leading HR in a shared services or delivery center model.
. Demonstrated success leading large, distributed HR teams and managing high-volume talent operations.
. Strong grasp of Indian labor law, high-growth scaling environments, and HR digitization.
. Proven ability to use data and people analytics to influence leadership decisions and workforce planning.
. Excellent communication, coaching, and change leadership capabilities.
Preferred. Experience with U.S. healthcare clients or global delivery models.
If you are passionate about human resources and revenue cycle management, we encourage you to apply for the Head HR - VP - Revenue Cycle Management (RCM) role in Mumbai/Vadodara
Michael Page has five decades of expertise in professional services recruitment. We were established in London in 1976, and over this period we've grown organically to become one of the best-known and most respected consultancies, with an office network spanning six continents.
While size has its advantages, it doesn't define us - the nature of our organic growth means that each new office is integrated into the region that it serves. It also means that as an employer looking to hire, or as a candidate aiming to grow your career you have the best of both worlds; a team that understands the market and geography you operate in, plus the resources and expertise of an international network at your disposal.
Job ID: 135231467
