Description
We are seeking an experienced Head - Domestic Sales Coordination to lead and manage the end-to-end domestic sales order coordination function for Ariane Fine Porcelain, a premium tableware manufacturer. The role is accountable for ensuring accurate order capture, timely fulfillment, inventory alignment, interdepartmental coordination, and superior customer communication. The incumbent will optimize order-to-cash processes, enforce compliance and documentation standards, and drive continuous improvement in service levels and operational efficiency.
Responsibilities
- Own the end-to-end domestic sales order lifecycle from order receipt to dispatch and invoicing.
- Validate orders for accuracy of product codes, pricing, discounts, delivery terms, and credit limits.
- Coordinate with production planning and scheduling to confirm order feasibility and lead times for premium tableware lines.
- Manage inventory allocation and prioritize dispatches to meet customer SLAs while minimizing stockouts and overstocks.
- Liaise with warehouse and packing teams to ensure correct picking, packaging, and quality checks for fragile porcelain products.
- Collaborate with logistics partners to plan timely shipments, track consignments, and resolve transit issues.
- Maintain proactive communication with distributors on order status, expected delivery dates, and any exceptions or delays.
- Coordinate with finance for timely and accurate invoicing, credit notes, and collections support.
- Maintain and audit order documentation, delivery proofs, and compliance records (including GST and domestic regulatory requirements).
- Lead, mentor, and develop a high-performing sales coordination and order management team.
- Prepare, analyze, and present performance metrics, KPIs, and exception reports to senior management and sales leadership.
- Drive process improvement initiatives and system enhancements in ERP/CRM to streamline order-to-cash workflows.
Qualifications
- Bachelor's degree in Business, Commerce, Supply Chain, or related field; MBA preferred.
- 8+ years of progressive experience in sales order management, coordination, or operations in manufacturing, ceramics, FMCG, or consumer goods; at least 3 years in a leadership role.
- Strong working knowledge of ERP systems and CRM platforms
- Proven track record managing high-SKU portfolios, batch-controlled or fragile product dispatches, and domestic distribution networks.
- Excellent analytical skills with advanced Microsoft Excel proficiency for reporting and analysis.
- Solid understanding of domestic taxation, invoicing, and documentation (GST) requirements.
- Demonstrated ability to lead cross-functional teams, manage stakeholders, and drive operational improvements.
