Head Customer Success

Key Deliverables

• Drive customer retention, upsells, and renewals to reduce churn
• Lead onboarding, ROI communication, and long-term client engagement
• Align customer needs with internal teams to improve product and support
• Optimize and automate processes to ensure customer satisfaction and efficiency

Role Responsibilities

• Serve as the voice of the customer across functions
• Build and manage relationships with enterprise clients
• Provide leadership in customer lifecycle management and process improvement
• Collaborate with Sales, Product, Marketing, and Tech teams to drive outcomes