Head Contact Center

Mgm Healthcare

Fresher

Not Disclosed

Chennai, India

Posted 21 hours ago
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Job Description

HIRING | Head – Contact Center | MGM Healthcare Group

Lead a Centralized, Patient-Centric Contact Center for a Leading Healthcare Group.

MGM Healthcare Group is looking for a dynamic and experienced Contact Center Head to lead and strengthen centralized Contact Center operations across the group.

We are seeking a healthcare professional who can combine operational excellence, patient experience, technology, and data-driven decision-making to deliver measurable business outcomes.

Organization: MGM Healthcare Group

Work Schedule: 6 days a week

Key Responsibilities

Lead centralized Contact Center operations across multiple hospital units.
Drive patient enquiries, appointment bookings, lead conversions, and revenue generation.
Establish operational KPIs for call quality, response time, conversion rates, productivity, and patient satisfaction.
Optimize patient acquisition and engagement across inbound, outbound, digital, and referral channels.
Leverage CRM, technology, and analytics to improve operational efficiency and service delivery.
Build high-performing teams through structured performance management, training, and quality assurance.
Collaborate with hospital operations, marketing, digital, and clinical teams to deliver a seamless patient experience.

Ideal Candidate Profile

Mandatory: Healthcare / Hospital industry background.
Proven experience leading Contact Center or Call Center operations.
Experience in centralized or multi-unit healthcare operations will be an advantage.
Strong understanding of patient engagement, appointment conversion, operational analytics, and team leadership.
Excellent stakeholder management and process improvement capabilities.

Interested candidates: Share your updated CV at [Confidential Information]

If you are passionate about transforming healthcare access, improving patient experience, and driving operational performance, we would love to hear from you.

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