Why This Role Matters
To manage billing operations efficiently while ensuring a smooth checkout experience, accuracy in transactions, and adherence to financial and compliance controls.
What You Will Own
- End-to-end billing and POS operations
- Cash management, reconciliation, and daily closing
- Supervision of cashier team and shift planning
- Handling refunds, exchanges, and billing escalations
- Ensuring accuracy in invoices, payments, and documentation
- Compliance with audit, finance, and SOP guidelines
Key Result Areas
- 100% accuracy in billing and cash reconciliation
- Minimal billing errors and transaction discrepancies
- Reduced customer wait time at checkout
- Efficient handling of returns, refunds, and exchanges
- Adherence to audit and compliance standards
- High customer satisfaction at the final touchpoint
What Success Looks Like
- Smooth, fast, and error-free checkout experience
- Zero or negligible cash variance
- Well-managed cashier counters during peak hours
- Strong coordination with sales and operations teams
- Positive customer feedback at billing stage
- Audit-ready processes with no compliance gaps
Who Thrives in This Role
- 3–6 years of experience in retail billing/POS operations
- Graduate - Bcom preferred
- Strong numerical accuracy and attention to detail
- Ability to manage pressure during peak store hours
- Good leadership skills to manage cashier teams
- Familiarity with POS systems and basic accounting principles
- Customer-focused with problem-solving ability
