About Emeritus
Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 50 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India and China. Emeritus short courses, degree programs, professional certificates, and senior executive programs help individuals learn new skills and transform their lives, companies and organizations. Its unique model of state-of-the-art technology, curriculum innovation, and hands-on instruction from senior faculty, mentors and coaches has educated more than 250,000 individuals across 80+ countries. Founded in 2015, Emeritus, part of Eruditus Group, has more than 2,000 employees globally and offices in Mumbai, New Delhi, Shanghai, Singapore, Palo Alto, Mexico City, New York, Boston, London, and Dubai. Following its $650 million Series E funding round in August 2021, the Company is valued at $3.2 billion, and is backed by Accel, SoftBank Vision Fund 2, the Chan Zuckerberg Initiative, Leeds Illuminate, Prosus Ventures, Sequoia Capital India, and Bertelsmann.
University: University of New South Wales (UNSW), Bengaluru
Reports to: Chief Operating Officer
Employment type: Full-time, On-campus
Position Overview
The Head Campus Operations will be responsible for the overall management of campus operations at the University of New South Wales (UNSW), Bengaluru. This senior role ensures the safe, efficient and student-centred running of the campus, covering Facilities Management, IT Operations, Security, Transportation, Food Services, Hostels, Landscaping and related support services. This position will also lead on Health & Safety, Sustainability, Infrastructure planning, Crisis Management and People & Vendor Management.
Key Responsibilities A. Campus Operations Management
- Oversee day-to-day campus operations, ensuring seamless functioning of all support departments.
- Develop and implement operational policies, procedures, and service standards to ensure quality, efficiency, and compliance.
- Liaise with academic and administrative heads to ensure operational support aligns with academic schedules and priorities.
- Supervise operational staff and outsourced agencies.
B. Facility and Infrastructure Management
- Oversee maintenance, housekeeping, and upkeep of buildings, classrooms, laboratories, and recreational facilities.
- Ensure preventive maintenance and timely repairs of all campus infrastructure and utilities.
- Coordinate with vendors and contractors for facility management and service delivery.
- Oversee statutory compliance (fire safety, building codes, environmental standards, pollution control, etc.).
- Liaise with local authorities, ensure licenses and certifications are up to date.
C. IT and Technical Operations
- Supervise campus IT infrastructure, including network systems, data security, and digital learning support.
D. Security and Safety
- Manage campus security operations, including personnel deployment, surveillance, and access control.
- Develop and monitor safety protocols, including emergency response and disaster preparedness.
- Ensure robust security systems for students, staff, and visitors.
E. Transportation, Food & Hostels
- Oversee transport operations for students, faculty, and staff, ensuring safety and reliability.
- Supervise food services to ensure quality, hygiene, and cost-effectiveness.
- Manage hostel operations, ensuring comfort, discipline, and well-being of residents.
F. Landscaping & Environment
- Maintain campus aesthetics through landscaping, waste management, and sustainability initiatives.
- Promote environmentally responsible practices in all campus operations.
G. Budgeting and Compliance
- Prepare and manage the annual operations budget for all functional areas.
- Ensure compliance with all statutory, regulatory, and safety standards.
- Qualifications and Experience
- Bachelor's degree in engineering, Management, or related field (Master's preferred).
- Minimum 15 years of experience in operations or facilities management, preferably in education, corporate, or defense establishments.
- Candidates from defense services background are strongly encouraged to apply.
- Proven ability to lead multidisciplinary teams and manage complex operational environments.
- Strong vendor management, negotiation, and project management skills.
- Excellent interpersonal, communication, and problem-solving abilities.
- Key Competencies
- Leadership, discipline, and strategic thinking
- Operational excellence and attention to detail
- Crisis management and decision-making
- Stakeholder coordination and service orientation
- Strong organizational and administrative acumen
Emeritus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
In Press
- https://inc42.com/buzz/edtech-startup-eruditus-fy23-revenue-crosses-inr-3000-cr-mark/
- emeritus harvard business school: Edtech unicorn Emeritus story now a Harvard Business School case study - The Economic Times (indiatimes.com)
