HCLTech-Walk-in For Quality Analyst on 14 Feb at Chennai-Navalur
Venue:ETA 1- HCL Navalur Block 1, Sandhya Infocity, OMR, Rajiv Gandhi Salai, Navalur, Chennai, Tamil Nadu, 600130.
Date: 14 Feb'26.
Time: 10.00am to 2.00pm.
Experience: 2 year - 6 year of Relevant Experience.
Shift Detail: US Shift (Night Shift)
HR: Jefferson
Skills Description:
- Monitor and audit O2C transactions (order entry, billing, collections, cash application) for accuracy and compliance.
- Identify process deviations and data quality issues across O2C workflows.
- Perform root cause analysis on recurring errors or customer complaints.
- Collaborate with operations teams to implement corrective actions.
- Maintain and update quality checklists and SOPs.
- Track and report quality metrics (e.g., error rates, rework volumes, turnaround times).
- Support internal audits by providing documentation and process evidence.
- Conduct training sessions for O2C teams on quality standards and best practices.
Skills Requirement / Certification:
- Process Knowledge: Strong understanding of the end-to-end O2C cycle (order entry, billing, collections, cash application).
- Analytical Skills: Ability to identify patterns, root causes, and trends in quality issues.
- Attention to Detail: Accuracy in reviewing transactions and identifying process deviations.
- ERP Proficiency: Working knowledge of ERP systems (e.g., SAP, Oracle) for transaction tracking and validation.
- Reporting Skills: Ability to generate and interpret quality metrics and dashboards.
- Communication: Clear and professional interaction with cross-functional teams to resolve issues.
- Audit Support: Familiarity with documentation standards and audit readiness practices.
