HCLTech Walk-In Drive For OTC Collection & Dispute Management ( 3 -5 Years ) 5th & 6th Dec
HR SPOC: Suryapriya ,Jefferson
Venue: HCLTech, Sandhya Infocity - ETA 1, Navalur
Profile: OTC Collection & Dispute Management
Major Responsibilities: -
- Collection of all complex/high profile accounts in the portfolio following the defined collection strategy and accountability of aged receivables as per defined metrics/SLAs
- Implementation of service stops/ remove stops according to process.
- Review of UMCC and on account payments as per ICMP guidelines
- Identify the potential write-offs for clearing aged debts.
- Accountability for debt and cash targets achievement on a quarterly/monthly basis
- Timely and correct dunning process + handover of insolvent customers/ customers unwilling to pay to legal collections.
- Detection and help for process improvement opportunities for collection + system improvements.
- Where technical knowledge gaps have been identified through the review process, the job holder will work with the Administrators and the respective Team leader to aid in the closure of that gap.
- Responsible for new process implementation within the teams
- Ensure adherence to process and strategies that will allow best in class results in a controlled environment
Background, skills, experience, and qualifications: -
- A minimum of 2 years experience within an OTC Collections team (Required)
- Should have Finance background. Preferably B.com and MBA (Finance) graduates
- Excellent communication skill (Oral and written)
- Willing to work in Night shift
- Proven track record in meeting targets and SLAs
- PC literacy, particularly in MS Office
- Demonstrate a customer focused orientation.
- Strong negotiation skills
- Project methodology experience
- Excellent analytical and problem-solving skills
Role specific competencies and requirements: -
- Fluency in (English), both written and verbal.
- Results / Target driven.
- Self-motivated and willing to learn new skills.
- Commitment to developing oneself and desire to develop others.
- Good listening skills
- Team Player
- Ability to work on own initiative.
- Adaptable to a changing environment & flexible with regard to working patterns.
- Excellent Customer Care skills
- Leadership & People Management Skills
Note - Any collections experience with Voice can apply (Only immediate joiner and less than 15 Days can apply else do not apply please)
