HCLTech - Mega Walk-in for OTC - AR Collection / Dispute Management - 26 & 27 March at Chennai.
Date: 26 and 27 Mar'26.
Time: 10.00am to 2.00pm.
Experience: 2 years - 6 years of Relevant Experience.
HR: Jefferson G
Shift: Night Shift (US)
Venue:ETA 1 - HCL Navalur Block 1, Sandhya Infocity, OMR, Rajiv Gandhi Salai, Navalur, Chennai, Tamil Nadu, 600130.
Major Responsibilities: -
- Collection of all complex/high profile accounts in the portfolio following the defined collection strategy and accountability of aged receivables as per defined metrics/SLAs
- Implementation of service stops/ remove stops according to process.
- Review of UMCC and on account payments as per ICMP guidelines
- Identify the potential write-offs for clearing aged debts.
- Accountability for debt and cash targets achievement on a quarterly/monthly basis
- Timely and correct dunning process + handover of insolvent customers/ customers unwilling to pay to legal collections.
- Detection and help for process improvement opportunities for collection + system improvements.
- Where technical knowledge gaps have been identified through the review process, the job holder will work with the Administrators and the respective Team leader to aid in the closure of that gap.
- Responsible for new process implementation within the teams
- Ensure adherence to process and strategies that will allow best in class results in a controlled environment
Background, skills, experience, and qualifications: -
- A minimum of 2 years experience within an OTC Collections team (Required)
- Should have Finance background. Preferably B.com and MBA (Finance) graduates
- Excellent communication skill (Oral and written)
- Willing to work in Night shift
- Proven track record in meeting targets and SLAs
- PC literacy, particularly in MS Office
- Demonstrate a customer focused orientation.
- Strong negotiation skills
- Project methodology experience
- Excellent analytical and problem-solving skills
Role specific competencies and requirements: -
- Fluency in (English), both written and verbal.
- Results / Target driven.
- Self-motivated and willing to learn new skills.
- Commitment to developing oneself and desire to develop others.
- Good listening skills
- Team Player
- Ability to work on own initiative.
- Adaptable to a changing environment & flexible with regard to working patterns.
- Excellent Customer Care skills
- Leadership & People Management Skills
What would you do
You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions. Order to Cash is the complete process from receiving a customer order to collecting payment. It includes order management, credit management, invoicing, and payment processing. The goal is to ensure efficient and accurate handling of orders and timely collection of revenue. This process helps improve cash flow and customer satisfaction. Effective Order to Cash management is crucial for a company's financial health and operational efficiency
keyword includes: - (Order to Cash, Cash App, Collection & Dispute, Billing, Deduction) Receive and deposit customer payments, apply cash remittances and credits/ adjustments, maintain bad debt reserves and allowances, prepare Accounts Receivable reporting, and post and reconcile Accounts Receivable activity to the general ledger.
What are we looking for: Commitment to quality Collaboration and interpersonal skills Agility for quick learning Adaptable and flexible Ability to work well in a team
Roles and Responsibilities:
- In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.
- Your primary interaction is within your own team and your direct supervisor
- In this role you will be given detailed instructions on all tasks
- The decisions that you make impact your own work and are closely supervised
- You will be an individual contributor as a part of a team with a predetermined, narrow scope of work.
- Please note that this role may require you to work in Night shifts.
