HCLTech Hiring for INTERNATIONAL VOICE PROCESS (FRESHERS) FOR BANKING PROCESS on 4 to 5th Nov,2024

HCL Tech - International Voice process for banking sector (FRESHERS)- 4 to 5th Nov, 2024

HCL is hiring candidates who are passionate to work in an international voice process for a renowned banking process.

Designation: Customer Support

Process: Inbound Calling. * No sales or upselling or cross selling. *

Experience: FRESHERS

Educational Qualification: Only Arts & Science graduates.

*Engineering graduates will not be considered*

Shift: UK Shift (MUST BE COMFORTABLE WITH ROTATIONAL SHIFT)

*Candidates should be within 20Kms from office location*

Salary: 2.5 to 2.6 LPA

Mode of interview: Walkin

Date: 4 to 5th Nov, 2024

Timing: 12:30 PM to 3:00 PM

Contact HR: Deepthi

Email for Queries: [Confidential Information]

Work Location: Chennai-Navalur

Interview Location: HCL - ETA 1- Village and Panchayat, ETA- Techno Park, Special Economic Zone 33 Rajiv Gandhi Salai, Navallur, Taluk, Chengalpattu, Tamil Nadu 603103

Responsibilities

Responding to clients via both voice and written communication. Utilizing both to ensure that the client gets the right outcome in a timely manner and that the outcome meets the individuals needs

Responding to queries regarding Experian, our products, services, data and client accounts

Managing multiple client queries at once

Utilizing workflow tools to manage your own workload

Contributing to the achievement of team targets including service levels and quality measures

Maintain accurate records of customer communication and discussions using the appropriate internal system/s

Utilizing available knowledge tools to not only ensure you are following correct processes but also to ensure you are asking the right questions at the right time

Supporting or seeking support from other internal teams to ensure clients queries are answered and resolved

Ensure that good client / consumer outcomes are at the center of all operational activity and decision making

Deliver great clients and consumers service and seek to exceed client / consumer expectations

Mandatory qualifications:

Excellent communication skills both verbal and written Mandatory.

A problem solving mind-set.

The ability to multi task

Able to work well as an individual and as part of a team

Any Graduation or 12th is mandatory.

Perks:

Cab facility is Available (Home pickup & Drop)

5 Days working

At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.