Hardware Support Engineer

We are actively looking for 2 years of experienced candidate for the Hardware Support Engineer position with the below responsibilities:

Key Responsibilities:

• Collaborate with external vendors for the procurement of hardware, software, and IT services, including vendor evaluation, contract negotiation, and relationship management.
• Maintain daily operational checklists, IT infrastructure health reports, and preventive maintenance records.
• Possess a good understanding of Windows operating systems, computer hardware, software applications, and networking fundamentals.
• Maintain IT service ticket logs and perform Level 1 technical support and maintenance activities.
• Escalate unresolved technical issues to the appropriate Level 2 or Level 3 support teams.
• Maintain and update hardware and software asset inventories, including asset allocation, warranty details, and license information.
• Provide remote hardware and software support to users across all company locations.
• Support Windows, Linux, and macOS environments, including installation, configuration, and basic troubleshooting.
• Prepare network cabling layouts, routing drawings, and infrastructure designs for LAN and WAN connectivity.
• Perform Cat6/Cat6A cable termination using RJ45 connectors, I/O modules, patch panels, and keystone jacks.
• Configure and troubleshoot Analog and IP-based CCTV camera systems, including cable routing, connectivity, and installation planning.
• Provide basic installation, configuration, and troubleshooting support for Analog and IP-based voice communication systems.
• Install, configure, and troubleshoot network printers, including IP configuration, driver installation, and print queue management.