Maintain Pharmacy Technology Systems Through Hands-On Hardware Expertise
Work on the frontline of hardware and network support, ensuring pharmacy systems remain fully operational in a fast-paced healthcare environment. This Hardware & Network Support Technician role is built for professionals with strong hands-on technical experience who want to deepen their expertise while contributing to large-scale operations. Through Emapta, you gain a stable, long-term career with international exposure and a premium environment designed for top-tier talent.
Role Snapshot
Employment Type: Full time
Shift: Night shift (8:00 AM to 5:00 PM US Central Time; flexible within schedule), Weekends Off
Work Setup: Work from home/Remote, Coimbatore and Pune, India
Exciting Perks Await!
- Competitive package
- Medical life insurance
- Work from home arrangement
- Fixed weekends off
- Standard government and Emapta benefits
- Well-equipped, modern, and accessible offices
- Employee engagement initiatives
- Mentorship and exposure to global leaders and teams
- Diverse, inclusive, and supportive culture
- Transparent performance management
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit: https://emapta.com/training-calendar/)
The Qualifications We Seek
- High school diploma or equivalent required
- 3-5 years of experience in hardware troubleshooting, IT systems support, or technical help desk roles
- Proven experience supporting computers, printers, and networking equipment in business environments
- Strong understanding of network connectivity, configurations, and issue resolution
- Experience in remote IT support or help desk environments
- Ability to diagnose and resolve technical issues efficiently with minimal supervision
- Strong communication skills with the ability to explain technical concepts to non-technical users
- Experience in customer-facing technical support roles
- Ability to prioritize tasks and manage multiple tickets in a fast-paced environment
- Familiarity with security best practices for handling sensitive data is an advantage
- Experience in healthcare or pharmacy systems is a plus but not required
- Must be based in Coimbatore
- Reliable high-speed internet connection
Key Responsibilities
- Respond to help desk tickets and phone calls from pharmacies in a timely manner
- Troubleshoot and resolve technical issues related to printers, computers, interfaces, and networking equipment
- Consult with pharmacy staff to optimize technology setup and recommend improvements
- Provide training to pharmacy staff on software applications and hardware devices
- Document technical support activities and maintain detailed records of all interactions
- Deliver superior customer service and ensure a positive experience for pharmacy staff
- Collaborate with technical support team members to resolve complex issues and ensure service continuity
- Identify recurring technical issues and contribute to developing permanent solutions
- Participate in regular meetings and training sessions to stay updated on technical support best practices and industry trends
Welcome to Emapta India-your gateway to professional excellence
At Emapta India, careers are built on stability, growth, and meaningful global exposure. Partner with international clients across industries while staying rooted in your home country. With a strong network of global partners, we create opportunities that empower professionals to thrive, innovate, and make a real impact. Join a community driven by ambition, collaboration, and long-term success-where your potential meets limitless global possibilities.
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