Hardware Engineer

Job Description – Hardware Engineer

Experience: 5+ Years

Role Overview:

We are looking for an experienced and hands-on Hardware Engineer to support the operations, maintenance, troubleshooting and lifecycle management of server hardware across our infrastructure. The role will involve working with both AI/GPU-based servers and conventional CPU-based enterprise servers in mission-critical data center environments.

The ideal candidate should have strong experience in server hardware break-fix, fault diagnosis, component replacement, spare-parts management, RMA processes and coordination with OEM/ODM support teams.

Key Responsibilities:

1. Server Hardware Operations & Maintenance

• Perform end-to-end troubleshooting, maintenance and repair of AI/GPU and conventional enterprise servers.
• Ensure high availability and reliability of server hardware deployed across the infrastructure.
• Monitor and identify hardware faults, degradation and recurring failure patterns.
• Perform hardware diagnosis and identify faulty components for replacement.
• Ensure servers are tested and operational after repair, replacement or maintenance activities.
• Work within defined SLAs to ensure timely resolution of hardware-related incidents.

2. Server Hardware Break-Fix

• Handle the complete hardware break-fix lifecycle, including:
• Fault detection and diagnosis
• Faulty component identification
• Spare allocation
• Onsite component replacement
• Server testing and service restoration
• Faulty part removal and tagging
• RMA coordination and closure
• Troubleshoot and replace server Field Replaceable Units (FRUs), including:
• GPUs
• CPUs
• Motherboards
• Memory
• NICs
• Power Supply Units (PSUs)
• Fans
• Storage and other server components

3. AI/GPU and Enterprise Server Support

• Provide hardware support for NVIDIA GPU-based servers and compute nodes.
• Work on high-density AI and HPC server environments.
• Support GPU server platforms, including HGX/DGX architecture and other GPU-based server platforms.
• Perform troubleshooting and replacement of GPU cards and associated server components.
• Support conventional enterprise and CPU-based servers, including:
• General-purpose compute servers
• Application and database servers
• Virtualization servers
• High-performance compute servers

4. Spare Parts & Inventory Management

• Maintain and manage server hardware spares required for break-fix activities.
• Ensure proper receipt, inspection, storage and issue of server components.
• Maintain accurate records of spare inventory and component movement.
• Monitor availability of critical server FRUs and escalate requirements for replenishment.
• Support inventory reconciliation of replaced, repaired and available spare components.
• Ensure critical AI/GPU server components are available as per operational requirements.

5. Faulty Part & RMA Management

• Identify, tag and maintain proper records of faulty or replaced components.
• Follow the defined process for segregation and storage of faulty hardware.
• Coordinate with OEMs/ODMs for raising and tracking RMA cases.
• Prepare faulty components for shipment to designated OEM/ODM service centers.
• Track repair and replacement status of faulty components.
• Ensure repaired or replacement components are received and appropriately updated in the inventory.
• Maintain accurate documentation to avoid unaccounted or misplaced components.

6. OEM/ODM & Vendor Coordination

• Coordinate with OEMs, ODMs and hardware service partners for technical support and issue resolution.
• Follow up on delayed parts, replacement requests and unresolved hardware issues.
• Support warranty and service-related activities.
• Escalate critical or recurring hardware failures to the relevant internal and external teams.
• Coordinate with central engineering teams and onsite support teams for timely issue resolution.

7. Incident Management & Documentation

• Respond to server hardware incidents within defined response and resolution timelines.
• Maintain detailed records of hardware faults, repairs, replacements and RMA activities.
• Document troubleshooting steps and resolutions for recurring issues.
• Follow established operational processes, escalation procedures and SLAs.
• Participate in shift or standby support for critical 24x7 environments, as required.

Required Skills & Experience:

• 5+ years of experience in server hardware operations, data center hardware support or enterprise server infrastructure.
• Strong hands-on experience in server hardware troubleshooting and break-fix operations.
• Strong understanding of server hardware architecture and components.
• Experience in diagnosing and replacing server components such as GPUs, CPUs, motherboards, memory, NICs, PSUs, fans and other FRUs.
• Experience with spare-parts management and hardware inventory.
• Experience in faulty part handling and RMA management.
• Experience coordinating with OEMs, ODMs and hardware service partners.
• Understanding of hardware incident management and SLA-driven support environments.
• Experience working in 24x7 mission-critical data center or enterprise infrastructure environments.
• Ability to troubleshoot issues independently and coordinate with multiple technical teams.

Preferred Skills:

Experience with one or more of the following will be an added advantage:

• NVIDIA GPU-based servers and compute infrastructure
• NVIDIA H100, H200, B200, B300, GB200 or GB300 platforms
• NVIDIA HGX/DGX architecture
• AI/HPC server environments
• High-density compute infrastructure
• Supermicro
• ASUS
• Gigabyte
• Dell
• HPE
• GPUaaS, AI Cloud or large-scale AI data center environments

Educational Qualification:

Bachelor's degree or diploma in Computer Science, Electronics, Electrical Engineering, Information Technology, or a related technical discipline.

Relevant hardware, server or OEM certifications will be an added advantage.