Hardware Asset Manager

Key Responsibilities

• ServiceNow Discovery (Mandatory): Configure, manage, and troubleshoot ServiceNow Discovery (MID Servers, IP scans, patterns, IRE) to ensure automated and accurate CI mapping in the CMDB.
• Hardware Lifecycle Governance: Manage EUC and Data Center hardware assets across procurement, tagging, stockroom replenishment, deployment, asset refresh, reclamation, and secure e-waste disposal.
• ServiceNow HAM & Data Integrity: Administer ServiceNow HAM / HAM Pro, performing routine inventory reconciliations between discovered data and physical stock to resolve data variances.
• Audits & Governance: Plan and execute periodic hardware audits, maintain asset risk registers, and develop operational SOPs and runbooks.

Required Qualifications

• 5+ Years of dedicated experience in Hardware Asset Management (HAM) and CMDB governance.
• Mandatory: Hands-on expertise configuring and maintaining ServiceNow Discovery and ServiceNow HAM / HAM Pro.
• Strong technical understanding of EUC hardware and Data Center infrastructure (servers, switches, storage).
• Certifications (Preferred): ServiceNow CIS-Discovery, ServiceNow CIS-HAM, ITIL 4 Foundation, or IAITAM (CHAMP/CSAM).