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Pioneer e Solutions

Hardware and IT Software maintenance engineer

Pioneer e Solutions
Guwahati
3-5 Years
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Job Description

  • Research and identify solutions to software and hardware issues
  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Ask customers targeted questions to quickly understand the root of the problem
  • Track computer system issues through to resolution, within agreed time limits
  • Talk clients through a series of actions, either via phone, email or chat, until they ve solved a technical issue
  • Properly escalate unresolved issues to appropriate internal teams (e. g. software developers)
  • Provide prompt and accurate feedback to customers
  • Refer to internal database or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of notes and manuals
  • Maintain jovial relationships with clients

More Info

Job Type:
Permanent Job
Industry:
Electronics
Role:
Hardware Design Engineer
Function:
IT- Hardware/Telecom/Technical Staff/Support
Employment Type:
Full time
Open to candidates from:
Indian

About Company

Pioneer e Solutions

PIONEER E SOLUTIONS PVT LTD , an innovation and technology services network that helps our client base and associates to imagine and utilize products & services over the connected world. Bringing together the deep understanding of delivery oriented approach and ICT expertise in a creative manner for user experience prowess by design.

Job ID: 112524225

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Last Updated: 16-04-2026 07:19:05 AM
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