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Conduct Training Needs Analysis (TNA) based on performance data, competency gaps, and business needs.
Design and deliver role-based learning programs for IT and Sales, covering:
Technical upskilling and certifications
Sales enablement, product, CRM, and negotiation training
Behavioral and leadership development
Develop and manage annual and quarterly learning calendars.
Coordinate internal and external training programs; manage vendors, budgets, schedules, and contracts.
Maintain accurate training records, certifications, and documentation in LMS/HRMS.
Design and continuously enhance the performance management framework aligned with business strategy.
Define and maintain role-based KPIs, OKRs, and competency frameworks for IT and Sales.
Drive goal setting, mid-cycle reviews, annual appraisals, calibrations, and final ratings.
Promote a continuous feedback and coaching culture; enable managers with tools and guidance.
Identify performance gaps and manage PIPs and IDPs, aligned with learning interventions.
Translate appraisal outcomes into structured L&D roadmaps.
Ensure learning investments are driven by performance data and business priorities.
Partner with Sales and IT leaders to track post-training impact on revenue, productivity, certifications, and delivery.
Measure learning effectiveness, ROI, and post-training performance improvement.
Analyze performance trends, rating distributions, and productivity metrics.
Prepare dashboards and reports for leadership reviews.
Own LMS and performance modules in HRMS (Zoho People or similar).
Ensure data accuracy, audit readiness, and policy compliance.
Drive continuous improvement, process adoption, and change management.
Strong expertise in L&D design, TNA, competency mapping, appraisal cycles, and IDPs
Functional understanding of IT roles, certifications, and sales processes/KPIs
Strong analytics, reporting, and dashboard capabilities
Proven stakeholder and vendor management skills
Proficiency in HRMS/LMS, Excel, and PowerPoint
Analytical, structured, proactive, and results-driven with strong communication and coaching skills
Timely and effective completion of performance cycles
Improvement in employee performance post-training
Training ROI and certification success rates
Sales and IT capability enhancement metrics
Employee feedback and engagement scores
Job ID: 147548593
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