About The Job
We are looking for a seasoned SAP Customer Experience (CX) Architect to join our team and drive cutting-edge customer engagement and digital transformation initiatives.
Location : Bengaluru [Need LOCALS]
Experience : 10+ Years
Work Mode and Type : Hybrid and FTE
Key Responsibilities
- Lead end-to-end architecture for SAP CX solutions, with a strong focus on SAP Commerce Cloud (CCV2) and composable storefronts
- Define and implement Composable Commerce architecture leveraging APIs, microservices, and headless frontends
- Architect scalable solutions on SAP Commerce Cloud CCV2 (Cloud native / Kubernetes-based hosted environment)
- Design and integrate scalable systems across SAP S/4HANA, ECC, and third-party ecosystems
- Drive omnichannel commerce strategies, including web, mobile, and emerging digital touchpoints
- Act as a client-facing architecture lead, driving solution vision, roadmap, and design discussions with stakeholders
- Translate business requirements into scalable, cloud-ready, future-proof architectures
- Establish architecture governance, standards, and reusable design patterns across programs
- Lead and manage cross-functional delivery teams, ensuring alignment across architecture, development, QA, and DevOps
- Mentor and coach technical teams, driving engineering excellence and ownership culture
- Lead architecture/discovery workshops, solution reviews, and executive-level presentations
- Evaluate and implement GenAI and AI-driven personalization use cases in CX and Commerce
Required Skills
- Strong hands-on experience in SAP Commerce Cloud (CCV2)
- Proven experience with Composable Storefront (Spartacus) or modern frontend frameworks (Angular/React)
- Deep understanding of API-first, microservices, and event-driven architecture patterns
- Experience with SAP BTP, CPI, and integration technologies (REST, OData, SOAP)
- Expertise integrating SAP CX with SAP S/4HANA / ECC
- Strong knowledge of cloud-native architecture, containerized deployments, and scalability patterns (Kubernetes-based environments in CCV2)
- Proven experience in client-facing architecture roles, including stakeholder management and solution alignment
- Experience leading distributed teams and large-scale enterprise delivery programs
Nice To Have
- SAP Commerce / SAP CX certifications
- Experience across SAP CX suite :
- Sales Cloud
- Service Cloud
- Customer Data Cloud (CDC)
- Engagement Cloud
- Customer Data Platforms (CDP)
- Experience with AI/ML, GenAI, recommendation engines in commerce
- Familiarity with DevOps, CI/CD pipelines, and cloud platforms (AWS / Azure / GCP)
(ref:hirist.tech)
