Job Description
GUIDEWIRE L1.5 Support Analyst
Core / Must Have Skills
- 2-5 Years Insurance and JAVA (or Policy Admin System) experience.
- BAU experience
- Basic understanding of Cloud Concepts
- Good communications skills to ensure Positive customer interactions and response times
- Experience with Incident Management systems and JIRA
Primary / Should Have Skills
- Log Montioring Tool Experience
- AWS S3 Bucket experience
- Web Services experience
Must Have Skills
- Jenkins,
- BAMBOO,
- TeamCity experience
- HyperCare (Teams) Channel
Shift Timings (Weekend Shift or 24*7)
Shift Timings (IST Hours) - 3 shifts: IST or BST (UK) or EST (US)
Weekend Support : Yes
Role & Responsibilities
- 24x6 weekend on call support
- Maintain operational stability for applications and infrastructure
- Routine Administration: Handles tasks requireming more than basic access such as: user provisioning, license management, mailbox access, and group memberships.
- Intermediate Troubleshooting: Troubleshoots issues with Guidewire, SmartCOMM, and other integrations.
- Monitor application performance and create reports
- Escalation Proxy: Acts as buffer for L2, managing known error documentation and resolving routine incidents that L1 is unable to handle.
- White Glove service for production issues raised in a HyperCare (Teams) Channel. This will involve managing a HyperCare channel to ensure real time support to users on issues that are blocking execution of business processes. This involves logging, tracking, and resolving. ; -Facilitating daily HyperCare call
Responsibilities
Role & Responsibilities
- 24x6 weekend on call support
- Maintain operational stability for applications and infrastructure
- Routine Administration: Handles tasks requireming more than basic access such as: user provisioning, license management, mailbox access, and group memberships.
- Intermediate Troubleshooting: Troubleshoots issues with Guidewire, SmartCOMM, and other integrations.
- Monitor application performance and create reports
- Escalation Proxy: Acts as buffer for L2, managing known error documentation and resolving routine incidents that L1 is unable to handle.
- White Glove service for production issues raised in a HyperCare (Teams) Channel. This will involve managing a HyperCare channel to ensure real time support to users on issues that are blocking execution of business processes. This involves logging, tracking, and resolving. ; -Facilitating daily HyperCare call
Qualifications
B Tech
About Us
At Zensar, we're
experience-led everything. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose:
Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is
ONE with Client - a set of four core values that reflect who we are and how we work:
One Zensar, Nurturing, Empowering, and Client Focus.
Part of the $4.8 billion RPG Group, we're a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.
We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.
