Job Description

Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
Process all types of payment such as room charges, cash, checks, debit, or credit.
Process all check-outs including resolving any late and disputed charges.
Answer, record, and process all guest calls, messages, requests, questions, or concerns courteously and professionally.
Coordinate with Housekeeping to track the readiness of rooms for check-in.
Supply guests with directions and information regarding the property.
Complete designated cashier and closing reports in the computer system.
Balance and drop receipts according to accounting specifications.
Perform other reasonable job duties as requested by superior

1-3 years of experience in hotel front office or guest services preferred.
Minimum secondary school qualification or related field is an advantage.
Proficient in Opera PMS, Microsoft Office, and basic computer applications.
Knowledge of front desk operations, including check-in/check-out, reservations, and cashiering.
Customer-focused with a commitment to delivering excellent guest service.
Strong communication and interpersonal skills.
Responsible, independent, and accountable.
Able to multitask and work efficiently in a fast-paced environment.
Well-organized, detail-oriented, and able to work independently.
Team player with a positive attitude and problem-solving skills.
Able to work rotating shifts, including weekends and public holidays
12 hrs per day (include breaktime), 4 days work week, 2 rotating shift - Morning & Night Shift

PARKROYAL COLLECTION Pickering, Singapore is dedicated to providing equal employment opportunities, including individuals with disabilities.

We regret that only shortlisted candidates will be notified.