Job post summary
Date posted: November 13, 2025
Pay: 18,000.00 - 22,000.00 per month
Job description:
Job Title: Guest Service Associate (GSA)Chembur Location
Department: Food & Beverage Service
Location: Mumbai China Bistro and India Bistro Chembur
Company: Foodlink F&B Holdings India Ltd.
Job Summary:
The Guest Service Associate is responsible for providing exceptional customer service and ensuring guests enjoy a pleasant dining experience. The role includes greeting guests, taking orders, serving food and beverages, and maintaining cleanliness and service standards in the restaurant.
Key Responsibilities:
- Greet guests warmly and assist them with seating arrangements.
- Present the menu and make recommendations based on guest preferences.
- Take accurate food and beverage orders and serve them promptly.
- Ensure table setup, cleanliness, and readiness before and after each service.
- Maintain complete knowledge of menu items, ingredients, and daily specials.
- Coordinate with kitchen and bar staff to ensure smooth and timely service.
- Handle guest queries, feedback, and complaints politely and professionally.
- Follow restaurant service standards, hygiene, and safety protocols.
- Support the team in achieving customer satisfaction and service quality goals.
- Assist in billing, clearing tables, and resetting for new guests.
Qualifications and Experience:
- Minimum 12 years of experience in a similar role in a restaurant or hotel.
- A diploma or certification in hotel management or F&B service is preferred.
- Good communication and interpersonal skills.
- Positive attitude, grooming standards, and a strong guest service orientation.
- Flexible to work in shifts, weekends, and holidays.
Key Skills:
Guest Handling & Service
Communication & Interpersonal Skills
Order Taking & Coordination
Attention to Detail
Teamwork & Multitasking
Positive Attitude & Presentation
Job Type: Full-time
Benefits:
- Food provided
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
