Job Description
Position Title: Customer Service Executive (Airport Operations)
Company: Durga Webtel Services PVT. LTD. (Client: GMR HOI)
Location:Rajiv Gandhi International Airport (RGIA), Hyderabad
About the Role:
We are looking for a dynamic, outgoing, and customer-oriented Customer Service Executive to join our team at the Rajiv Gandhi International Airport. You will be the face of the HOI App (a GMR initiative), a smart airport app designed to enhance the passenger experience. Much like Swiggy or Zomato, HOI allows travelers to order food seamlessly from selected food court outlets.
Key Responsibilities:
Customer Engagement: Proactively approach travelers within the airport food court and transit areas.
App Promotion: Educate passengers about the features and benefits of the GMR HOI app.
Order Assistance: Provide hands-on assistance to customers in downloading the app and placing their food orders.
Issue Resolution: Help customers navigate the app interface and resolve any immediate technical queries regarding order placement.
Brand Representation: Maintain a professional and helpful demeanor, ensuring a premium service experience consistent with airport standards.
Work Schedule & Benefits:
Shift Timings: 9 hours per day (including breaks).
Rotational Shifts: Must be flexible to work in morning, evening, or night shifts (as per airport requirements).
Weekly Offs: 4 monthly offs on a rotational basis.
Environment:A vibrant, high-energy workplace within one of India's busiest international airports.
Candidate Profile:
Communication: Excellent verbal communication skills in English and Hindi (Knowledge of Telugu is a strong plus).
Personality: Confident, energetic, and comfortable initiating conversations with strangers.
Tech-Savvy:Well-versed with smartphone applications (Android/iOS) and digital payment methods.
Experience: Previous experience in hospitality, retail, or promotions is preferred but not mandatory.
Education:Minimum Intermediate (10+2) or Graduate in any stream.
