Company Description
Hyatt Hotels Corporation is a global hospitality company with a diverse portfolio of hotels and all-inclusive properties in over 75 countries across 6 continents. Hyatt offers a wide range of brands, including Park Hyatt, Grand Hyatt, Hyatt Regency, Hyatt Place, and many more. With a commitment to caring for people, Hyatt strives to create exceptional guest experiences and provide opportunities for employees to be their best.
Role Description
This is a full-time on-site role as a Guest Service Officer at Hyatt Regency Thrissur. The Guest Service Officer will be responsible for providing excellent customer service and ensuring guest satisfaction. Daily tasks include greeting and assisting guests, handling check-ins and check-outs, addressing guest inquiries and concerns, and coordinating with other hotel departments to meet guest needs.
Qualifications
- Guest Service and Customer Service skills
- Effective Communication skills
- Experience in Receptionist Duties
- Ability to multi-task and prioritize
- Strong interpersonal skills
- Attention to detail
- Problem-solving skills
- Knowledge of hotel operations and procedures
- Fluency in multiple languages is a plus
- Previous experience in the hospitality industry is desirable
- High school diploma or equivalent required, Bachelor's degree in Hospitality Management or related field is a plus
